Mental Health & Addictions >


Mental Health & Addictions Service, Kaupapa Māori


9:00 AM to 9:00 PM.


Puāwaitanga means to blossom, to flourish, to break through, and is a phone and video counselling service to support people to improve their emotional wellbeing – their hauora.

The service is an alternative to face to face counselling for people who are struggling but face challenges in accessing traditional counselling. Staff are trained counsellors and sessions are private, confidential, and free.


All our staff are trained professionals and counselling sessions are private, confidential and free.

How do I access this service?

Contact us, Referral, Website / App

Fees and Charges Categorisation


Fees and Charges Description

Our services are free, professional and confidential


9:00 AM to 9:00 PM.

Mon – Sun 9:00 AM – 9:00 PM

Sessions can be held any time between 9.00am - 9.00pm (and outside these times as needed) - Puāwaitanga will ‘move mountains’ to work around your busy lives.

Public Holidays: Open on all public holidays The following public holidays differ to standard opening hours: Easter Sunday (20 Apr, 9:00 AM – 5:00 PM), Easter Monday (21 Apr, 9:00 AM – 5:00 PM).

Languages Spoken

English, Māori


Counselling service - phone and web-based

FREE short-term counselling for people on a Work & Income benefit or who hold a Community Services Card. Virtual sessions offered through phone or video call.

Programme Areas

Self help/ helpline, Mental health

Programme Type

Helpline / self-help - mental health, Online / e-mental health


All of New Zealand

Age Groups

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services

Referral Process
Available to:
  • Anyone receiving a Work and Income benefit
  • or who holds a Community Services card 
To join or to find out more, visit the Puāwaitanga website or call Puāwaitanga on 0800 782 999

Powered by Whakarongorau Aotearoa // New Zealand Telehealth Services

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FREE short-term counselling for people on a Work & Income benefit or who hold a Community Services Card. Virtual sessions offered through phone or video call.

Additional Details

Phone, Online / virtual / app, LGBTQIA+ friendly

Contact Details

9:00 AM to 9:00 PM.

This page was last updated at 10:34AM on June 10, 2024. This information is reviewed and edited by Puāwaitanga.