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Real Youth Services - Lakes

Mental Health & Addictions Service



Service delivery during COVID-19

Alert Level Service Delivery
Level 4

Team operating remotely. Virtual support only.

Email for a referral form

Level 3

Team operating remotely. Virtual support only.

Email for a referral form

Level 2


Level 1


Real believes mental wellness and wellbeing are possible for every young person. We support young people to build life skills, resilience and strong connections with their family and whānau, friends and communities.


Real Lakes

Programme Areas

Mental health

Programme Type

Community based support - mental health, Non-acute specialist mental health community services



Age Groups


Referral Types

Self referral, GP, DHB clinical services

Referral Process

Referrals can come from self-referrals, whanau, GP, school, friends.

Here are some ways to connect with our Real Lakes team –

At school: be put in contact with Real through your school's guidance counsellors.

Health clinic: a doctor or a nurse at health clinics in the region can help you access Real services.

Rotovegas in Rotorua and Anamata CAFE in Taupo: talk to the teams who can put young people in contact with us. 

Real’s youth workers: korero mai with one of our youth workers who are available to provide support. Call us on 07 348 2944 (Rotorua) or 07 905 5060 (Taupo).


Across the Lakes District, Real supports young people aged 12-19 and their families to build their ability to cope with life challenges and make positive decisions.

We have bases in Rotorua and Taupo, and work in community hubs in Reporoa, Mangakino and Turangi. We work closely with schools and health centres to support young people to:

  • deal with things that are causing distress
  • learn ways to continue dealing with intense emotions, social stressors and other things that ‘get in the way’ of day-to-day life – or reaching their potential
  • build confidence, resilience and self-esteem
  • strengthen their relationships with family, whanau, peers and their communities
  • avoid disruption to achieving at school, work or in other important areas of life. 


Mon – Fri8:30 AM – 5:00 PM

Public Holidays: Closed on all public holidays.

Languages Spoken

English, Maori




Our team includes local psychologists, social workers, registered nurses, counsellors and youth workers who actively engage with young people in environments familiar to them. We believe in the positive power of friendship as a means to support young people to realise their potential.

Contact Details

This page was last updated at 12:04PM on May 4, 2020. This information is reviewed and edited by Real Youth Services - Lakes.