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Real Youth Services - Lakes

Mental Health & Addictions Service


8:30 AM to 5:00 PM.


Service delivery during COVID-19

Alert Level Service Delivery
Level 4

Team operating remotely. Virtual support only.

Email for a referral form

Level 3

Team operating remotely. Virtual support only.

Email for a referral form

Level 2

Team operating from office and within schools.  Social distancing applies, and will not be able to see any rangatahi experiencing symptoms.  High standards of hygiene practices. No walk-ins.  Email for a referral form.  We will contact you for an appointment and do a brief health screening.  

Level 1

Team operating from office and within schools. Business as usual but maintaining high standards of hygiene. 

Real believes mental wellness and wellbeing are possible for every young person. We support young people to build life skills, resilience and strong connections with their family and whānau, friends and communities.


Real Lakes

Programme Areas

Mental health

Programme Type

Community based support - mental health, Non-acute specialist mental health community services



Age Groups

Youth / rangatahi

Referral Types

Self referral, GP, DHB clinical services

Referral Process

Referrals can come from self-referrals, whānau, GP, school, friends.

Here are some ways to connect with our Real Lakes team –

At school: be put in contact with Real through your school's guidance counsellors.

Health clinic: a doctor or a nurse at health clinics in the region can help you access Real services.

Rotovegas in Rotorua and Anamata CAFE in Taupō: talk to the teams who can put young people in contact with us. 

Real’s youth workers: kōrero mai with one of our youth workers who are available to provide support. Call us on 07 348 2944 (Rotorua) or 07 905 5060 (Taupō).


Across the Lakes District, Real supports young people aged 12-19 and their families to build their ability to cope with life challenges and make positive decisions.

We have bases in Rotorua and Taupō, and work in community hubs in Reporoa, Mangakino and Tūrangi. We work closely with schools and health centres to support young people to:

  • deal with things that are causing distress
  • learn ways to continue dealing with intense emotions, social stressors and other things that ‘get in the way’ of day-to-day life – or reaching their potential
  • build confidence, resilience and self-esteem
  • strengthen their relationships with family, whānau, peers and their communities
  • avoid disruption to achieving at school, work or in other important areas of life. 


Our team includes local psychologists, social workers, registered nurses, counsellors and youth workers who actively engage with young people in environments familiar to them. We believe in the positive power of friendship as a means to support young people to realise their potential.




8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).
Christmas: Open 20 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan — 7 Jan.

Languages Spoken

English, Māori

Contact Details

This page was last updated at 2:51PM on November 11, 2021. This information is reviewed and edited by Real Youth Services - Lakes.