Waikato > Mental Health & Addictions >

Waikato DHB - Triage Service

Mental Health & Addictions Service


8:00 AM to 4:30 PM.

Fees and Charges Categorisation



8:00 AM to 4:30 PM.

Mon – Sat8:00 AM – 4:30 PM

For emergency calls after hours, weekends and public holidays phone the Crisis Assessment and Treatment Service on 0800 50 50 50.

Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun), Matariki (14 Jul).


Triage Service

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services



Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Non-urgent referrals can be received from any source (i.e. G.P, self, family) and by any method (i.e. fax, BPAC, letter, telephone), including self-presentations to community mental health services, based at 193 London Street.

As Triage is a non-urgent service, any urgent referrals must go directly to the Crisis team on 0800505050


The Triage service is based in Hamilton and provides a single point of entry for non-urgent referrals to adult mental health service between 8am to 4.30pm, 7 days a week.

The service undertakes initial screening and assessment (telephone or face-to-face) of referrals to ascertain whether a comprehensive assessment is indicated within the community mental health service; or alternatively, to provide appropriate advice &/or facilitate an assisted referral to another service provider, such as a community based Non-Government Organisations (NGO’s).

Contact Details

8:00 AM to 4:30 PM.

193 London Street
Waikato 3204

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Street Address

193 London Street
Waikato 3204

Postal Address

Private Bag 3200
Hamilton 3240

This page was last updated at 9:34AM on May 13, 2022. This information is reviewed and edited by Waikato DHB - Triage Service.