South Auckland > Mental Health & Addictions >
Whare Tiaki Hauora
Mental Health & Addictions Service, COVID-19 Testing, COVID-19 Vaccination, Kaupapa Māori
Today
8:30 AM to 5:00 PM.
Covid-19 testing
Assisted RATs for priority populations
Priority populations are groups that have experienced adverse impacts or are considered at higher risk of the effects from COVID-19 outbreaks in New Zealand. They include Māori and Pacific communities and those living with disabilities.
Please view the Ministry of Health - COVID-19 Rapid Antigen Testing Guide: https://www.health.govt.nz/system/files/documents/pages/covid-19-rapid-antigen-testing-guide-20feb22.pdf
We provide free supervised RATS testing to the community.
RATs - Community Collection Site - Anyone can access
Rapid antigen tests (RATs) can be collected at this site. Pre-ordering is not required.
Description
We provide Residential Housing, Iwi (Community) Support, Nga Kaimanaaki, Mobile Clinic and Acute Adult Crisis Respite Services.
Whare Tiaki Hauora operates through “Kaupapa Māori” principles and designs its support services according to Māori Philosophy. We assist and support individuals who are recovering from mental ill health to assist them with living independently in their community.
Staff
Iwi Support Work:
Team Lead: Kyllie Albert
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Referral, Contact us, Mobile community provider, Home visit provider, Website / App
Fees and Charges Categorisation
Free
Fees and Charges Description
We are a free service for New Zealand residents and citizens or people on a New Zealand work permit. Please contact us for further information on free access to this service.
Hours
8:30 AM to 5:00 PM.
| Mon – Fri | 8:30 AM – 5:00 PM |
|---|
Public Holidays: Closed ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr).
Languages Spoken
Māori, English
Programmes
What is an Iwi Support Worker? An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whānau, friends and or clinicians. What can an Iwi Support Worker do? Iwi Support Workers will assist and support tangata whaiora to Maintain their wellbeing Assisting tangata whaiora and / or whānau to understand and manage their illness Seek community integration and meaningful social activity Seek Employment Advocacy—with whānau, courts, WINZ, Housing New Zealand etc What are clients' rights? Tangata Whaiora Rights to A Quality As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include: Right to privacy Right to receive effective communication Right to be fully informed Right to make informed choices and give informed consent. What is a ‘Needs Assessment’? An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan. Do I have to be Māori to receive this service? No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori. What Does Kaupapa Māori Service Provider mean? Whare Tiaki Hauora provides its service delivery in Kaupapa Māori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri. We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Māori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.
What is an Iwi Support Worker? An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whānau, friends and or clinicians. What can an Iwi Support Worker do? Iwi Support Workers will assist and support tangata whaiora to Maintain their wellbeing Assisting tangata whaiora and / or whānau to understand and manage their illness Seek community integration and meaningful social activity Seek Employment Advocacy—with whānau, courts, WINZ, Housing New Zealand etc What are clients' rights? Tangata Whaiora Rights to A Quality As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include: Right to privacy Right to receive effective communication Right to be fully informed Right to make informed choices and give informed consent. What is a ‘Needs Assessment’? An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan. Do I have to be Māori to receive this service? No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori. What Does Kaupapa Māori Service Provider mean? Whare Tiaki Hauora provides its service delivery in Kaupapa Māori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri. We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Māori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.
- Programme Areas
Mental health, Addictions - drug & alcohol, Kaupapa Māori, Pacific People
- Programme Type
Community / social support (AOD), Kaupapa Māori (AOD), Coexisting problems – mental health & addictions, Peer / advocacy / group / family whānau support, Community based support - mental health, Advocacy / group / family whānau support (AOD), Kaupapa Māori - mental health, Pacific People - mental health
- Regions
South Auckland, East Auckland
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
How do I get referred to Whare Tiaki Hauora Iwi Support Services?
Completion of a Whare Tiaki Hauora Iwi Support Service Application.
- Tangata Whaiora or whānau can access our services via self referral or can be assisted by completing the referral form with GP or clinical team
What are the service entry criteria?
Have a confirmed Axis 1 Diagnosis i.e, Schizophrenia, Bi-polar etc
- Aged 18+
- Living in the Counties Manukau District
- Identified Clinical Support Team
- Completed Referral Form
Description
What is an Iwi Support Worker?
An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whānau, friends and or clinicians.
What can an Iwi Support Worker do?
Iwi Support Workers will assist and support tangata whaiora to
- Maintain their wellbeing
- Assisting tangata whaiora and / or whānau to understand and manage their illness
- Seek community integration and meaningful social activity
- Seek Employment
- Advocacy—with whānau, courts, WINZ, Housing New Zealand etc
What are clients' rights?
Tangata Whaiora Rights to A Quality
As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include:
- Right to privacy
- Right to receive effective communication
- Right to be fully informed
- Right to make informed choices and give informed consent.
What is a ‘Needs Assessment’?
An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan.
Do I have to be Māori to receive this service?
No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
What Does Kaupapa Māori Service Provider mean?
Whare Tiaki Hauora provides its service delivery in Kaupapa Māori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri.
We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Māori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.
- ISW Brochure (PUB, 940.5 KB)
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ISW Referral Form
(PDF, 259 KB)
Self referral and Agency Form
Note: PDF downloads require the free Adobe Reader application to view.
Our Residential Housing Service provides accommodation to tangata whaiora who can live independently in the community. What are the requirements? Self Medicate Participate in household chores, weekly shopping, weekly meetings and cooking duties i.e. making meals Rent payments need to be supplied by redirection of benefit from Work and Income or via direct debit and/or; automatic payment Roles & Responsibilities Services Coordinator Application and/or; interview and selection process. management and maintenance issues. Office Administrator Tenancy Agreements, work and income correspondence, key management, eviction notices and rent payments. House Managers Conduct weekly household meetings, weekly shopping, allocate household chores and any other issues that may arise. Termination of Tenancy Agreement A boarding house tenant may terminate the tenancy with 48 hours notice. A boarding house landlord may terminate a tenancy immediately if the tenant has caused or threatened to cause: Serious damage to the premises Danger to people or property Serious disruption to others Within 48 hours notice if: The tenant fails to remedy rent arrears within 10 days of receiving a notice to do so The tenant has used or permitted the premises to be used for an illegal purpose The rent is in arrears and/or; the tenant has abandoned the room
Our Residential Housing Service provides accommodation to tangata whaiora who can live independently in the community. What are the requirements? Self Medicate Participate in household chores, weekly shopping, weekly meetings and cooking duties i.e. making meals Rent payments need to be supplied by redirection of benefit from Work and Income or via direct debit and/or; automatic payment Roles & Responsibilities Services Coordinator Application and/or; interview and selection process. management and maintenance issues. Office Administrator Tenancy Agreements, work and income correspondence, key management, eviction notices and rent payments. House Managers Conduct weekly household meetings, weekly shopping, allocate household chores and any other issues that may arise. Termination of Tenancy Agreement A boarding house tenant may terminate the tenancy with 48 hours notice. A boarding house landlord may terminate a tenancy immediately if the tenant has caused or threatened to cause: Serious damage to the premises Danger to people or property Serious disruption to others Within 48 hours notice if: The tenant fails to remedy rent arrears within 10 days of receiving a notice to do so The tenant has used or permitted the premises to be used for an illegal purpose The rent is in arrears and/or; the tenant has abandoned the room
- Programme Areas
Mental health, Addictions - drug & alcohol, Kaupapa Māori, Pacific People
- Programme Type
Coexisting problems – mental health & addictions, Community based support - mental health, Kaupapa Māori - mental health, Pacific People - mental health, Residential support
- Regions
South Auckland, East Auckland
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Entry Process
- Complete application form
- Make appointment via 0800 024 321 or email services@wharetiakihauora.org.nz
- Attend appointment with support person and/or; reference i.e. Clinical Team or CLS Worker
- Whare Tiaki Hauora will review your application form and interview guide and will respond to your application within 24 hours after the initial appointment
- If successful you will then be given another appointment to finalise your tenancy agreement
- If we have no vacancies at the time, you will be placed on our waiting list to be reviewed at our next intake.
-
Tenancy Application Form
(DOTX, 42.3 KB)
Please complete application form
- Residential Housing Brochure (PUB, 941 KB)
Description
Our Residential Housing Service provides accommodation to tangata whaiora who can live independently in the community.
What are the requirements?
- Self Medicate
- Participate in household chores, weekly shopping, weekly meetings and cooking duties i.e. making meals
- Rent payments need to be supplied by redirection of benefit from Work and Income or via direct debit and/or; automatic payment
Roles & Responsibilities
Services Coordinator
Application and/or; interview and selection process. management and maintenance issues.
Office Administrator
Tenancy Agreements, work and income correspondence, key management, eviction notices and rent payments.
House Managers
Conduct weekly household meetings, weekly shopping, allocate household chores and any other issues that may arise.
Termination of Tenancy Agreement
A boarding house tenant may terminate the tenancy with 48 hours notice.
A boarding house landlord may terminate a tenancy immediately if the tenant has caused or threatened to cause:
- Serious damage to the premises
- Danger to people or property
- Serious disruption to others
Within 48 hours notice if:
- The tenant fails to remedy rent arrears within 10 days of receiving a notice to do so
- The tenant has used or permitted the premises to be used for an illegal purpose
- The rent is in arrears and/or; the tenant has abandoned the room
What is Acute Adult Crisis Respite Service? Adult Crisis Respite Service are designed to provide the least restrictive environment possible for individuals who require either a situational change or extra support for a short period of time, as from time to time, individuals who suffer from acute mental ill health or exacerbation of their mental illness will require a short term stay in a supported environment. Our Crisis Respite Service can offer you? A supportive environment to help ease you into the community Do I have to be Māori to receive this service? No— Whare Tiaki Hauora Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
What is Acute Adult Crisis Respite Service? Adult Crisis Respite Service are designed to provide the least restrictive environment possible for individuals who require either a situational change or extra support for a short period of time, as from time to time, individuals who suffer from acute mental ill health or exacerbation of their mental illness will require a short term stay in a supported environment. Our Crisis Respite Service can offer you? A supportive environment to help ease you into the community Do I have to be Māori to receive this service? No— Whare Tiaki Hauora Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
- Programme Areas
Crisis / acute, Mental health, Addictions - drug & alcohol, Kaupapa Māori
- Programme Type
DHB Mental Health Crisis, Intake / assessment, Acute services, Coexisting problems – mental health & addictions, Community based support - mental health, Kaupapa Māori - mental health, Respite
- Regions
South Auckland, East Auckland
- Age Groups
Adult / Pakeke
- Referral Types
DHB clinical services
Referral Process
How do I get referred to Crisis Respite Service?
- All referrals to our Crisis Respite Service are managed by Intake and Assessment, if you require this service you will need to make contact with your identified Clinical Team
Description
What is Acute Adult Crisis Respite Service?
Adult Crisis Respite Service are designed to provide the least restrictive environment possible for individuals who require either a situational change or extra support for a short period of time, as from time to time, individuals who suffer from acute mental ill health or exacerbation of their mental illness will require a short term stay in a supported environment.
Our Crisis Respite Service can offer you?
A supportive environment to help ease you into the community
Do I have to be Māori to receive this service?
No— Whare Tiaki Hauora Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
This service assists people to access a range of support services related to community living such as education, vocational and social, as well as alcohol and drug rehabilitation services. Emphasis is placed on integration into the community and access to community based rehabilitation options such as specialist or cultural assessment and social work.
This service assists people to access a range of support services related to community living such as education, vocational and social, as well as alcohol and drug rehabilitation services. Emphasis is placed on integration into the community and access to community based rehabilitation options such as specialist or cultural assessment and social work.
- Programme Areas
Mental health, Addictions - drug & alcohol, Addictions - other, Smoking cessation, Kaupapa Māori
- Programme Type
Community / social support (AOD), Kaupapa Māori (AOD), Coexisting problems – mental health & addictions, Community based support - gambling, Community based support - other, Peer / advocacy / group / family whānau support, Community based support - mental health, Advocacy / group / family whānau support (AOD), Kaupapa Māori - mental health, Kaupapa Māori - smoking cessation
- Regions
South Auckland, East Auckland
- Age Groups
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
We accept any referrals, please make contact with one of our kaimanaaki support workers for further information
Description
This service assists people to access a range of support services related to community living such as education, vocational and social, as well as alcohol and drug rehabilitation services. Emphasis is placed on integration into the community and access to community based rehabilitation options such as specialist or cultural assessment and social work.
Support may include: - Advocacy - Peer support - Groups - Family/whānau support
Support may include: - Advocacy - Peer support - Groups - Family/whānau support
- Programme Areas
Mental health, Kaupapa Māori
- Programme Type
Peer / advocacy / group / family whānau support, Community based support - mental health, Kaupapa Māori - mental health
- Regions
South Auckland, East Auckland, North Auckland, West Auckland, Central Auckland
- Age Groups
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
To be referred
- Phone 0800 024 321
- Text
Description
Support may include: - Advocacy - Peer support - Groups - Family/whānau support
Additional Details
Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly
Public Transport
Parking
Parking Available
Contact Details
64 Highbrook Drive, East Tāmaki, Auckland
South Auckland
8:30 AM to 5:00 PM.
-
Phone
0800 024 321
14 Rehua Place, Favona, Auckland
South Auckland
8:30 AM to 5:00 PM.
-
Phone
0800 024 321
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This page was last updated at 2:08PM on December 13, 2023. This information is reviewed and edited by Whare Tiaki Hauora.