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North Auckland, Central Auckland > Mental Health & Addictions >

Wingspan (formerly Home and Family Counselling)

Mental Health & Addictions Service, Abuse and Violence Support, Stopping Violence, Sexual Harm

Important: Wingspan is NOT a crisis centre. If someone is in immediate danger phone 111 and ask for the Police or call the Mental Health Crisis Team (0800 800 717).

Today

60-64 Upper Queen Street, Eden Terrace, Auckland

9:00 AM to 6:30 PM.

2A Seaview Avenue, Northcote, Auckland

9:00 AM to 5:00 PM.

Description

Wingspan (formerly Home & Family Counselling) is committed to providing a high standard of professional counselling that remains affordable (voluntary contribution basis) and accessible to all. 

We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.

We have a credible record of achieving positive outcomes for our clients. We provide short-medium term counselling for children and their families, youths and adults to support them with a wide range of issues. We also run youth group programmes in schools.  As New Zealand's second oldest charity, we have been helping people in need since 1893 - so there really isn't much we haven't already heard about or assisted clients with. 

Types of counselling issues include:

  • Grief and loss
  • Trauma
  • Anxiety
  • Abuse
  • Depression
  • Relationships
  • Parenting issues
  • Teenage transitions
  • Behavioural issues
  • Re-partnering
  • Sexuality
  • Communication
  • Intimacy
  • Adjusting to new situations
  • And much more.

Your counsellor is trained to ensure you have a respectful, safe and non-judgemental place to express your concerns and emotions.  Our service is sensitive to culture, ethnicity, gender and age.   

These sessions are usually 50 – 60 minutes long and would initially be held weekly and then may become fortnightly, depending on each individual.

Appointments are usually held face-to-face, however, online counselling sessions are available by prior arrangement. Anyone is invited to request a Counselling Session with Wingspan. 

To request an appointment either:

Important:

We are not a Crisis Centre. If someone is in immediate danger phone 111 and ask for the Police. Alternatively, call the Mental Health Crisis Team on (0800 800 717).

Other Services: 

  • Youth group programmes that cover topics such as anger management, creating respectful relationships, and life skills that focus on making better choices, and generating motivation and resiliency.
  • Clinical Supervision Services for counsellors, trainee counsellors and other healthcare professionals are also available.   

For More Information:  go to https://wingspan.org.nz

Staff

All our counsellors are professionally trained and members of the New Zealand Counselling Association. Most hold degrees in counselling and some are accredited by the Family Court, Australia New Zealand Social Workers (ANZAS) or New Zealand Christian Counsellors Association (NZCCA). Our team can recommend a counsellor based on the issues you want to address. 

Wingspan Incorporated is an approved service provider to the Ministry of Social Development and Oranga Tamariki, and has registered charitable status from the Inland Revenue Department. The organisation is audited annually. 

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Make an appointment

Sometimes you just need someone who is understanding, caring, and supportive to talk to. Someone who is professionally qualified, who can give you their undivided attention and help you make sense of what is happening to you, or your loved ones. Wingspan provides affordable counselling services to individuals, couples, and families across Auckland to help them navigate life's tough challenges. 

You can request an appointment with a counsellor directly with us by submitting a Counselling Request Form. Or you may phone our reception at either of our centres.

Alternatively, you can ask a Healthcare Professional (e.g. your doctor, specialist medical professional or a community social service representative) to submit a Referral Form for you.

If you have more questions go to https://wingspan.org.nz/counselling-services/

To request an appointment either:

Referral

We accept referrals from healthcare professionals and other community services. 

Please submit an online Referral Form to provide pertinent information and the reason for the referral in advance. This information will help the Wingspan team to assign the most appropriate counsellor to help address the client's needs.

Wingspan offers short to medium-term counselling for all types of issues. All our counsellors are professionally trained and qualified to provide individual counselling, couples counselling, and family counselling services. Wingspan works with children, teens and adults, and offers both face-to-face and online counselling sessions. Our Auckland counselling centres are located in Central Auckland (Mt Eden) and North Shore (Northcote).

We will contact your client directly once we have a free appointment time. Due to the high demand for our services, wait times can range between 2 - 6 weeks.  'One-off' triage appointments can be arranged if required. 

Contact us

For finance/ administrative matters either:

  • submit a 'contact us form'
  • call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore) 

Website / App

https://wingspan.org.nz/

Anyone can access

Fees and Charges Categorisation

Fees apply, Free

Fees and Charges Description

We ask for a voluntary contribution based on your household income to cover the costs of your counselling appointment. This way, professional counselling is affordable for everyone. We ask for a voluntary contribution based on your household income to cover the costs of your counselling appointment. This way, professional counselling is affordable for everyone. 

 Suggested voluntary contributions range from:

  • Individual Counselling: $30.00 up to $150 per session
  • Couples Counselling: $35.00 to $160 per session
  • Family Counselling: $40 to $170 per family session. 

Refer to our online voluntary contribution guide for more information.  Payment can be made by EFTPOS, cash, or Internet banking.

Let us know if you cannot afford to make a contribution - you may qualify for partially-funded or free counselling sessions. Talk to our reception team or chat with your counsellor at your first counselling session if you have any questions or concerns.

Hours

60-64 Upper Queen Street, Eden Terrace, Auckland

9:00 AM to 6:30 PM.

Mon 9:00 AM – 5:00 PM
Tue – Wed 9:00 AM – 6:30 PM
Thu 11:00 AM – 6:30 PM
Fri – Sat 9:00 AM – 5:00 PM

Counselling Appointment Times and Office Reception Availability:
Times vary at each centre. Counselling appointment times may vary due to the availability of counsellors and the observation of public holidays or the summer holiday period.  Go to our website for more information.

To request an appointment please submit an online Counselling Request Form, or alternatively, call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore). 

 

Public Holidays: Closed Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun).

2A Seaview Avenue, Northcote, Auckland

9:00 AM to 5:00 PM.

Mon 10:30 AM – 6:30 PM
Tue – Thu 9:00 AM – 5:00 PM
Fri 9:00 AM – 2:00 PM

Office Reception Hours:

  • Mount Eden Centre (Central Auckland):  Monday - Friday: 9.00 - 5.00
  • Northcote Centre (North Shore): Mon-Thu 9.00-5.00 and Fri 9.00-1.00 

Counselling Appointment Times:
Times vary at each centre. To request an appointment please submit an online Counselling Request Form, or alternatively, call 09 630 8961 (Central Auckland) or 09 419 9853 (North Shore) during our reception hours. 

Counselling appointment times may vary due to the availability of counsellors.

Home and Family Counselling will be closed for the Christmas Holiday period from Thursday 22nd December 2022 and will re-open on Thursday 12th January 2023. 

Public Holidays: Closed Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun).

Languages Spoken

English, Mandarin Chinese

Programmes

Youth Group Programmes

Issues frequently affecting young people include self-esteem, relationship changes, developing discipline, and other school issues. It may include the impact of parents separating, eating disorders, depression, and behavioural problems. We have developed three youth group programmes to help young people adjust through this turbulent time. 1. Challenges, Choices, Change What is it about: Understanding and management of emotions. Who would benefit: male and female students aged 10-17 years who want to develop self-awareness and communicate more effectively. Group size: 10-15 students. Duration: 2 hours a week for 6 weeks. Cost: FREE. 2. Creating respectful relationships What is it about: Understanding what creates safe, healthy relationships. Who would benefit: young women 10-17 years who want to have more positive and meaningful relationships. Group size: 10-15 students. Duration: 2 hours a week for 6 weeks. Cost: FREE. 3. I have, I am, I can What is it about: Making better life choices, goal setting, motivation, and resiliency. Who would benefit: young men and women aged 15-18 years who need support, self-confidence, and focus to help reach their full potential. Group size: 10-15 students. Duration: 2 hours a week for 8 weeks. Cost: FREE.

Programme Areas

Mental health

Programme Type

Peer / advocacy / group / family whānau support

Regions

South Auckland, East Auckland, North Auckland, West Auckland, Central Auckland

Age Groups

Child / Tamariki, Youth / Rangatahi

Referral Process

Our facilitators liaise with school counsellors and/or heads of the department directly regarding the running of these programmes. If you or your child are interested in finding out more, please contact the counselling department or Dean at your child’s school and request that they contact Wingspan during our reception opening hours.  

  • Central Auckland - T. 09 630 8961
  • North Shore - T. 09 419 9853
  • Email: northshore@wingspan.org.nz
  • Contact us online
Description

Issues frequently affecting young people include self-esteem, relationship changes, developing discipline, and other school issues. It may include the impact of parents separating, eating disorders, depression, and behavioural problems.

We have developed three youth group programmes to help young people adjust through this turbulent time.

1. Challenges, Choices, Change

  • What is it about: Understanding and management of emotions.
  • Who would benefit: male and female students aged 10-17 years who want to develop self-awareness and communicate more effectively.
  • Group size: 10-15 students.
  • Duration: 2 hours a week for 6 weeks.
  • Cost: FREE.

2. Creating respectful relationships

  • What is it about: Understanding what creates safe, healthy relationships.
  • Who would benefit: young women 10-17 years who want to have more positive and meaningful relationships.
  • Group size: 10-15 students.
  • Duration: 2 hours a week for 6 weeks.
  • Cost: FREE.

3. I have, I am, I can

  • What is it about: Making better life choices, goal setting, motivation, and resiliency.
  • Who would benefit: young men and women aged 15-18 years who need support, self-confidence, and focus to help reach their full potential.
  • Group size: 10-15 students.
  • Duration: 2 hours a week for 8 weeks.
  • Cost: FREE.

Services Provided

Abuse and violence support

We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.

  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Information and support
  • Referral to specialist services
  • Victim support

We deliver counselling services to support people impacted by or perpetrating violence. The services work to reduce the devastating longer-term impacts that violence and sexual harm have on people, their families, whānau, and communities across New Zealand.

Personal Issues

We offer counselling services for a wide range of personal issues - for example: low self-esteem depression anxiety stress management anger management grief and loss trauma abuse adjusting to new situations

We offer counselling services for a wide range of personal issues - for example:

  • low self-esteem
  • depression
  • anxiety
  • stress management
  • anger management
  • grief and loss
  • trauma
  • abuse
  • adjusting to new situations
Pregnancy and parenting

We offer counselling services for a wide range of parenting issues, for example: behavioural difficulties school problems access and custody step-family issues law-breaking conflict resolution teenage transitions gender identity issues

  • Parenting education
  • Parent wellbeing
  • Whānau support

We offer counselling services for a wide range of parenting issues, for example:

  • behavioural difficulties
  • school problems
  • access and custody
  • step-family issues
  • law-breaking
  • conflict resolution
  • teenage transitions
  • gender identity issues
Elder abuse

Everyone needs a place to turn to. Our counselling services can assist in the recovery of those elders who have suffered abuse or are feeling alone and isolated.

Everyone needs a place to turn to. Our counselling services can assist in the recovery of those elders who have suffered abuse or are feeling alone and isolated.

Asian support services

Wingspan has a Mandarin-speaking counsellor for those seeking counselling services in this language. You can leave a voicemail message for our Mandarin-speaking counsellor by dialing (09) 630 8961 and selecting extension 5. Alternatively, complete an online Counselling Request Form.

Wingspan has a Mandarin-speaking counsellor for those seeking counselling services in this language. 

You can leave a voicemail message for our Mandarin-speaking counsellor by dialing (09) 630 8961 and selecting extension 5.  Alternatively, complete an online Counselling Request Form.

Relationship & Marital Issues

Our counsellors are trained to assist with: conflict resolution communication sexual difficulties and intimacy new partners or repartnering separation violence - emotional, psychological, physical and sexual

Our counsellors are trained to assist with:

  • conflict resolution
  • communication
  • sexual difficulties and intimacy
  • new partners or repartnering
  • separation
  • violence - emotional, psychological, physical and sexual
LGBTQIA+ support

Contact us for non-judgemental support and advice from our caring team of skilled professionals.

Contact us for non-judgemental support and advice from our caring team of skilled professionals.

Education and training

Our Youth Group Programmes are designed to provide young people life-skills courses that focus on making better choices and improving motivation and resiliency, particularly as they frequently face issues that include self-esteem, relationship changes, developing discipline, challenges at school, the impact of parents separating, eating disorders, depression, and behavioural problems.

  • Life skills
  • Skills courses

Our Youth Group Programmes are designed to provide young people life-skills courses that focus on making better choices and improving motivation and resiliency, particularly as they frequently face issues that include self-esteem, relationship changes, developing discipline, challenges at school, the impact of parents separating, eating disorders, depression, and behavioural problems.

Sexual harm victims/survivors - Do you need help and support?

Wingspan offers support and counselling to sexual harm victims/survivors. If having a support person at your counselling sessions will make you feel more comfortable, you are absolutely welcome to bring that person with you.

  • Support and counselling

Wingspan offers support and counselling to sexual harm victims/survivors.  If having a support person at your counselling sessions will make you feel more comfortable, you are absolutely welcome to bring that person with you.

Employment support

Contact us if you wish to establish confidential counselling services to support your employees.

Contact us if you wish to establish confidential counselling services to support your employees. 

Disability Assistance

Wheelchair access

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly, Child / Tamariki friendly, Online / virtual / app, Speak with women / wahine, Speak with men / tane

Document Downloads

  • Wingspan brochure.pdf (PDF, 1.7 MB)

    Our client brochure is designed to answer a number of frequently asked questions your clients may have about Wingspan’s services. It’s also a tool designed to prompt those considering getting counselling to head to this website to find out more.

    Healthcare Professionals may order more brochure stock, by submitting an online resource order form. Please allow up to 2 weeks to process your order and complete postage delivery.

Travel Directions

Refer to Google Map Directions based on your starting location and mode of transport.
Alternatively, call our reception teams for advice:

  • Central Auckland Centre T. (09) 630 8961
  • North Shore Centre T. (09) 419 9853

Public Transport

Our Central Auckland Centre (based in Eden Terrace) is 5 minutes walk from Upper Symonds Street bus stop serviced by buses 22N, 22R, 24B, 24R, 25B, 25L, 27H, 27W, 30, 295, 309 and 309X. 

Our North Shore Centre (based in Northcote) is serviced by buses 955, 958, 960, 971, 972, 973, and 974.

Please always check Auckland Transport Journey Planner for updated schedules and bus routes.

Parking

Central Auckland Centre (Eden Terrace):
L2/60-64 Upper Queen Street, Eden Terrace, Auckland 1010
There is limited customer parking available at the front of the building. Alternatively, there is paid parking available across the street at 6 West Street.
Click for Google Map

North Shore Centre (Northcote):
There is public parking available on and around Seaview Avenue. Note: parking restrictions apply at varying times.
Click for Google Map

Region

North Auckland, Central Auckland

Contact Details

This page was last updated at 12:26PM on March 13, 2024. This information is reviewed and edited by Wingspan (formerly Home and Family Counselling).