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Mental Health & Addictions Service


Face to Face Counselling and Psychotherapy Services

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services


Wellington, North Auckland, Canterbury, Central Auckland, Dunedin - South Otago, Wairarapa, West Auckland, South Auckland

Age Groups

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral

Referral Process

For Auckland based services you call our Support Centre on (09) 361 4168, we will ask you a few confidential questions to match you with a support person who is right for you, and go through what is called an initial intake assessment. The assessment is a broad conversation about areas of your life that you might be seeking support for from counselling, and any sources of strength you have currently. Your support person will give you a call to arrange a time and place to meet or talk.

We will then match you with an appropriate counsellor within 48 hours.

The next person to get in touch will be your counsellor who will book the first appointment with you directly.


Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.

Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that. Face to face counselling and psychotherapy are available in some areas of New Zealand.

What types of counselling do we provide?

  • Individual
  • Couples
  • Families – both family therapy and family support
  • Pregnancy counselling
  • ACC Sensitive Claims Sexual Abuse Counselling

What we offer:

Youthline’s approach is tailored to each individual; client centred and strengths based.

Our team of counsellors specialise in a range of issues including: anxiety and depression, relationships and family, sexual abuse and violence, identity and purpose of life, drug and alcohol, self-esteem and confidence, communication skills, life transitions or change, grief and loss, loneliness and isolation, anger management, sexual orientation or gender identity (GLBTI), body image or weight concerns, eating disorders, bullying, mental health issues, emotional or psychological abuse, physical abuse and violence, domestic violence, financial stress or unemployment, miscarriage support and pregnancy support, post-traumatic stress, self-harm and suicidal feelings or thoughts.

Our team are also trained in a number of therapeutic modalities including:

  • Cognitive Behavioural Therapy (including Trauma Focused CBT)
  • Dialectic Behavioural Therapy
  • Ego state therapy
  • Solutions-focussed therapy
  • Narrative therapy
  • Psychodynamic psychotherapy
  • Gestalt therapy
  • Sand tray and interactive drawing therapies
  • EMDR (Eye Movement Desensitization and Reprocessing)

Contact Details

12:00 AM to 12:00 AM.

Counselling Service or referral enquiries: Phone (09) 361 4168

Contact the Youthline centre nearest you by clicking here

This page was last updated at 11:52AM on May 23, 2022. This information is reviewed and edited by Youthline.