Support Services

Accounts Receivable Office - Hospital Fees/Charges

If a patient is admitted, the eligibility team will confirm a patient’s eligibility and is able to discuss the cost of treatment and payment while the patient is in hospital. The eligibility team are the only people able to confirm a patient’s eligibility or costs.

A patient will be invoiced as soon as possible after discharge.

We do not invoice Insurance companies.  The insurance coverage is between a patient and their insurance company.  We expect the patient to pay us and claim it back from their insurance company.

If you do not pay your treatment bill the debt will be referred to a debt collection agency. You will be expected to pay for the extra costs that result from the debt collection process. 

Outpatient services are required to be paid in advance. Payments can be made at the Accounts Receivable Office at Middlemore Hospital.  When you pay you will be issued with a receipt which you will be required to present at your appointment.

Methods of payment: EFTPOS, Direct Credit Payment Option.

Below are examples of treatment costs applicable to CM Health for non-eligible patients (prices are subject to change).

Please be advised your account may differ significantly.

  • Emergency Care varies on clinical triage $525 to $1832 plus x-rays and tests
  • Inpatient Stay start from $821 per day
  • Outpatient clinic start from $621 per visit
  • Operation / Surgery start from $3,000

Location: The Accounts Receivable Office is located on the ground floor of the Building 7 corridor between Sir Edmund Hillary Block and Ko Awatea.

Opening Hours: 9.00am - 4.00pm (Monday to Friday)

Please Note: For alternative emergency care you may have the option of using other external accident and emergency services outside of the CMDHB Specialist Hospital Services. To find out the costs please contact each individual clinic nearest to you.

  • Phone

    (09) 276 0000 or FREEPHONE 0800 266 513

  • Email

Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660  or O800 266 513
Email: Customerservice@middlemore.co.nz

Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513


Middlemore Hospital
Hospital Road

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Street Address

Middlemore Hospital
Hospital Road

Postal Address

Private Bag 93311
Auckland 1640
New Zealand