Support Services

Feedback - Complaints

We welcome your feedback as it helps us improve our services.

If you have an immediate concern about your treatment or care, or the care of a family member, we encourage you to discuss these with a staff member. Many problems can be resolved quickly by talking things over.

If you have been impressed by the care that you or someone you know has received, please let us know.

Equally, we welcome comments on how we might improve our services.  If you have any comments please let us know.

You have several options for making contact with us if you have any complaints, compliments or feedback about our services or staff at CM Health:

  • ask a staff member for the 'Feedback form - Have your Say" brochure which is available in all clinical areas. Complete the form and return it to the staff member for sending it to Feedback Central or post directly to Feedback Central.

  • or speak to a staff member or ask for a manager e.g. charge nurse, clinical nurse leader or team leader in the services, clinic or ward.

  • phone our Customer Service phone line: 09 277 1660.

  • if you have concerns after hours and you are not able to speak to a staff member, you can ask to speak to the Duty Manager.

Click here to complete feedback form.

  • Phone

    (09) 276 0000 or FREEPHONE 0800 266 513

  • Email

Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
 
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660  or O800 266 513
Email: Customerservice@middlemore.co.nz

Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513

Website

Middlemore Hospital
Hospital Road
Otahuhu
Auckland

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Street Address

Middlemore Hospital
Hospital Road
Ōtāhuhu
Auckland

Postal Address

Private Bag 93311
Ōtāhuhu
Auckland 1640
New Zealand