Interpreting and Translation Services (ITS)
Welcome to the Counties Manukau Health Interpreting and Translation Service.
ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.
As part of our commitment to providing a quality service, interpreting is provided free within Counties Manukau Health and to Primary Healthcare providers. The use of interpreters is highly recommended; interpreting services are important to healthcare as they allow complete communication between a patient and the healthcare provider. Failing to use a competent interpreter runs a high risk of inadequate communication that could result in misdiagnosis and inappropriate treatment.
The service currently employs over 230 dedicated interpreters who are available to interpret assignments in more than 90 languages and dialects. We pride ourselves on being able to offer some of the best interpreters who specialise in the areas of Medical, Courts, Police and Government Agency interpreting.
Our team of interpreters and translators works to meet service requirements and deadlines by providing interpreting on site, via the telephone or video conferencing.
Native speaking interpreters and translators interpret in Asian - African - European - Middle Eastern – and Pacific Island languages.
Our booking office is based in the Call Centre at the Manukau SuperClinic in Manurewa, South Auckland. It is staffed by a team of coordinators from 8:00am – 4:30pm Monday to Friday, after hours is managed by the South Pacific Air Ambulance Service who are specialists in dealing with urgent requests. The same booking processes are followed however, due to the urgent nature of after hours requests, you need to phone through details of your request. They will look after the rest.
Contact our office on (09) 276 0014 or email
(09) 276 0000 or FREEPHONE 0800 266 513
Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660 or O800 266 513| Fax (09) 277 1600
Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513
Private Bag 93311