Pharmacists can help to support the health of your family; they can provide advice and treatment for common minor illnesses for all ages.
Pharmacists ensure that prescriptions are dispensed correctly and that the medicine and dose is appropriate for you, so that you receive the maximum benefits from your medicines. Your pharmacist will help you understand what your medicines are prescribed for, how to take them, possible side effects and how to store them.
All advice and treatment is conducted in a professional and confidential manner and most services are provided free of charge and do not generally require an appointment.
For safe disposal, please return any expired or unwanted medicines, or needles/lancets and syringes to your pharmacy. There is no charge for this service.
Please don't hesitate to contact us directly if you have any questions.
FREE PARKING: Ten-minute zones are available at the hospital front entrance, accessed through Gate 1. Additional parking is also available in the adjacent, clearly signed area, accessed through Gate 3.
|Mon – Fri||9:00 AM – 4:00 PM|
|Sat||9:00 AM – 12:00 PM|
We will remain open throughout all levels of the COVD-19 pandemic.
Sending your prescription
Your GP or prescriber is able to send prescriptions to the pharmacy via fax 09 623 5707 or email at firstname.lastname@example.org . Please use these mechanisms to send us prescriptions wherever possible. Please note we cannot accept scanned, emailed or faxed prescriptions directly from patients.
If you have a paper prescription please ask your GP or prescriber to provide a new prescription which can be sent to us directly by fax or email.
If this is not possible you will need to phone us to make arrangements 09 623 5707 for how we can fill your prescription.
Ordering your repeats
Please phone 09 623 5703 or email us at email@example.com to order you repeats - we will agree a time and mechanism for collection with you.
Collecting your prescription or repeats
Please phone ahead to ensure we have received your prescription and to agree a time for collection.
During the level 4 lockdown, you will only be able to access the Phamacy via the main entrance of the Mercy Hospital, Gate 1, accessed from 98 Mountain Road. You will be met at the front door and you may be asked some questions before being able to enter the building.
We may ask you to wait in your car, and we will bring your prescriptions to you. Hence, phoning ahead to ensure your prescription is ready is paramount.
Public Holidays: Closed on all public holidays.
Long-term conditions (LTC) service
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Other Pharmacy Services
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WINZ and other reports
If you require reports on your medicines or the cost of your medicines please ask a member of the pharmacy team.
Funded medications are provided at the same price and funding level as at any community pharmacy.
English, Afrikaans, Gujarati, Chinese
(09) 623 5703
(09) 623 5707
(09) 623 5700
(09) 623 5701
Fax (09) 623 5702 consumer services
98 Mountain Rd
98 Mountain Rd
PO Box 9911
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This page was last updated at 2:52PM on April 2, 2020. This information is reviewed and edited by Mercy Pharmacy.