8:30 AM to 5:00 PM.


ENT Group is a group of specialised otolaryngologists consulting from their main clinic Mercy Specialist Centre in Epsom, Auckland. They also offer consultations at Health-i-Care (Glenfield) and East Care (Botany).
Please contact Mercy Specialist Centre for all contact numbers and details.

Our experienced surgeons, Dr Melanie Collins, Mr Salil Nair and Mr Angus Shao treat a variety of ear, nasal & sinus, and general ENT related issues including chronic sinusitis, ear infections, hearing loss, snoring, and sleep apnoea in adults and children. Surgery for private patients is performed at Mercy Ascot, Gillies Hospital and St Mark’s Surgical Centre.

Click on the following link for patient resources including useful links, videos, questionnaires and postoperative care instructions here


What is ENT Surgery/Otolaryngology?
Ear, Nose and Throat Surgery (ENT) is also known as Otolaryngology, Head and Neck Surgery.  This area of medicine is concerned with disorders of the ear, nose, throat, the head and the neck.

ENT Surgeons (or otolaryngologists) are specialist doctors who deal with medical and surgical treatment of conditions of the ears, nose, throat and structures of the head and neck.


Note: Please note below that some people are not available at all locations.

  • Dr Melanie Collins

    Otologist & General ENT Specialist

    Available at Mercy Specialist Centre, 100 Mountain Road, Epsom, Auckland, 215 Wairau Road, Wairau Valley, Auckland

  • Mr Salil Nair

    Rhinologist (nasal & sinus disorders)

    Available at Mercy Specialist Centre, 100 Mountain Road, Epsom, Auckland, Eastcare, 260 Botany Road, Golflands, Auckland

  • Mr Angus Shao

    Otolaryngologist, Head & Neck Surgeon

    Available at Mercy Specialist Centre, 100 Mountain Road, Epsom, Auckland

Referral Expectations

Please bring your GP referral letter, any hearing test results, any CT or MRI scans and a list of your current medication to the appointment with you.


Dr Collins and Mr Nair are Southern Cross Affiliated providers for a range of Otolaryngology (Ear, nose & throat) service category procedures. These include:

  • Adenoidectomy
  • Balloon sinuplasty
  • Endoscopic modified Lothrop
  • Grommets
  • Minor ear surgery
  • Nasal cauterisation
  • Tonsillectomy. 


8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Procedures / Treatments

  • Otology (Ear) Tests

    Audiometry is the electronic testing of hearing ability.  You will sit in a special room wearing earphones and be asked to respond when you hear a noise through the earphones.  These tests can measure your hearing levels as well as other aspects of hearing such as the ability to recognise… More

  • Otitis Media

    This is inflammation or infection of your middle ear (the space behind your eardrum) and is often associated with a build-up of fluid in your middle ear.… More

  • Otosclerosis

    When the growth of one of the tiny bones in your middle ear, the stapes, changes from hard to soft and spongy, it leads to the condition called otosclerosis.… More

  • Hearing Loss

    Hearing loss can be divided into two types: conductive hearing loss (caused by some sort of mechanical problem in the external or middle ear) or sensorineural hearing loss (caused by disorders of the inner ear, hearing nerve or associated brain structures).… More

  • Acoustic Neuroma

    This is a slow-growing, benign (non-cancerous) overgrowth of tissue on the nerves that affect your hearing and balance.… More

  • Meniere's Disease

    Meniere's disease is a disorder in which there is an abnormality in the fluids of the inner ear resulting in increased pressure in the inner ear.… More

  • Sinusitis

    In the facial bones surrounding your nose, there are four pairs of hollow air spaces known as sinuses or sinus cavities.… More

  • Snoring

    Snoring is the harsh rattling noise made by some people when they sleep.… More

  • Obstructive Sleep Apnoea (OSA)

    When snoring is interrupted by episodes of totally obstructed breathing, it is known as obstructive sleep apnoea.… More

  • Rhinitis

    Rhinitis is the inflammation of the lining of the nose (nasal mucosa).… More

  • Tonsillitis

    Your tonsils are the oval-shaped lumps of tissue that lie on both sides of the back of the throat.… More

  • Swallowing Disorders (Dysphagia)

    If you find it difficult to pass food or liquid from your mouth to your stomach, you may have a swallowing disorder or dysphagia.… More

  • Hoarseness

    Hoarseness can be described as abnormal voice changes that make your voice sound raspy and strained and higher or lower or louder or quieter than normal.… More

Public Transport

The Auckland Transport Journey Planner will help you to plan your journey.

Contact Details

Mercy Specialist Centre, 100 Mountain Road, Epsom, Auckland

Central Auckland

8:30 AM to 5:00 PM.

More details…

Eastcare, 260 Botany Road, Golflands, Auckland

East Auckland

8:30 AM to 5:00 PM.

More details…

215 Wairau Road, Wairau Valley, Auckland

North Auckland

8:30 AM to 5:00 PM.

More details…

This page was last updated at 11:00AM on October 4, 2021. This information is reviewed and edited by ENT Group.