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Auckland DHB Mobility Solutions

Public Service, Allied Health, Other


8:00 AM to 4:00 PM.


Our Service
Mobility Solutions is a wheelchair and seating assessment service based at Rehab Plus in Pt Chevalier, Auckland. We hold clinics on site at Rehab Plus and we also visit people in their own homes, schools and work places.

Mobility Solutions provides a service to people whose mobility and seating requirements are long term, complex and require individualised components. We cover the greater Auckland region and do not work with ACC claimants.  

If you have any questions about whether we are the right service to work with you, please contact us or review our Indicators for Wheeled Mobility and Postural Management Level 2 Credential download sheet.

There are other services that can meet the needs of clients with less complex requirements; these include:

  • Community Occupational Therapists or Physiotherapists in each District Health Board
  • School Therapists
  • Hospital Therapists
  • Child Development Team Therapists
  • Group Special Education Therapists
  • Therapists who work in other facilities such as rest homes or private hospitals.

These therapists can also utilise the ACCESS clinic run by Accessable if they wish.  

We do not hold any equipment or budget for equipment. Following your initial assessment we make funding applications to the fund holder Accessable on your behalf. This application is based around the Ministry of Health Funding Criteria. We then coordinate trial or fabrication of the equipment we have recommended and work with you to come to a solution that will best meet your mobility and wheelchair seating needs.

For more information about our assessment and intervention process, see the Our Process or Frequently Asked Questions download sheets.

For more information about Accessable or the Ministry of Health funding criteria, see the Accessable website  www.accessable.co.nz

Repairs and Maintenance

Please note that we are not a repair service. For any maintenance or repair issues contact Accessable on (09) 620 1700 or  

The Team
We are a team made up of wheelchair and seating therapists who are either occupational therapists or physiotherapists. We also have a therapy assistant, wheelchair technician and other support staff to help us in the day-to-day running of our service. The clinical team are supported by a practice supervisor and a team leader.

We would love to hear from enthusiastic NZ registered physiotherapists or occupational therapists who are interested in joining our team.  Please contact our team leader to discuss any possible opportunities. 

Referral Expectations

Make a Referral
Mobility Solutions accepts referrals from clients, whanau/family, support people and health professionals.

If you would like to make a referral you can either:

  • Download a Referral Form and either scan and email, fax or post it back to us, or
  • Complete a referral over the phone with our team leader
  • It is important that we gain an accurate picture of all your current wheelchair and seating needs and issues to assist with the referral process. We ask that all sections of the form are completed with as much detail as possible, to ensure that we have a good understanding of the issues.  Your information will be stored and handled confidentially.


Update a Referral
Mobility Solutions currently has a waiting list. Once we receive your referral we will post out a letter notifying that your referral has been processed.  Please let us know if you can attend our clinic at Pt Chevalier as this could reduce your waiting time.

You may find that while you are waiting to be seen, your needs may alter or become more urgent. It is important that you advise us of this as it will allow us to establish your level of urgency.

To update an existing referral you can:

  • Email us the new or changed information 
  • If you would like an update on your position on our waiting list or have new information that you would like to discuss, please call us and ask to speak with our team leader.  


New Zealand citizens and residents do not pay for services - providing that they meet the set criteria.  Non-residents may be required to pay for their healthcare.


8:00 AM to 4:00 PM.

Mon – Fri8:00 AM – 4:00 PM

When you are working with a therapist they will make appointment times with you. These are likely to be a mix of home, work, school and clinic based appointments. You can also email mobility@adhb.govt.nz


  • Review Clinic

    We invite adults to Review Clinic at Rehab Plus every two years and children every year. If you think that you might be overdue for a review or need a review before your scheduled date, please let us know.… More

Document Downloads


Tea and coffee is available, if you require special cups, please bring these with you.  Some appointments may be quite long - your therapist will let you know in advance and may suggest you bring along a snack. Accessible bathrooms are available. 

Travel Directions

Public Transport

Rehab Plus is located approximately 1km from the Mt Albert train station.  We are also located near the Pt Chevalier shops which is a stop for many buses.  For more information we suggest you visit https://at.govt.nz/


Rehab Plus have a number of disabled parking spaces near the main entrance.  If you require assistance getting out of your vehicle or unloading it please let us know.

Contact Details

Pt Chevalier

Based at Rehab Plus

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Street Address

Pt Chevalier

Based at Rehab Plus

Postal Address

PO Box 44037
Pt Chevalier
Auckland 1002

This page was last updated at 1:48PM on March 24, 2021. This information is reviewed and edited by Auckland DHB Mobility Solutions.