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Auckland DHB Physiotherapy Outpatients - Musculoskeletal Service

Public Service


7:30 AM to 4:30 PM.



Physiotherapy Outpatients (PTOP) provides a physiotherapy service to adult (over 15 years of age) residents of the Auckland District Health Board area with disorders affecting the bones and muscles of the body. 

Our aim is to help restore movement and function for patients affected by injury, illness or disability allowing people to move and participate in life and in their communities.  We use a patient-centered approach involving the individual directly in their own care.

After assessing a patient’s current function, the physiotherapist and patient (together with the patient, whanau/family and caregivers) set treatment goals designed to restore function or reduce disability.

The main approaches used by physiotherapists at PTOP include:

  • movement, exercise and physical activity to help strengthen weak muscles, loosen stiff joints and mobilise patients with the aim of returning to the optimal level of function possible
  • education, advice and coaching about things that can affect your daily lives, such as posture and correct lifting or carrying techniques to help prevent injuries
  • we rarely use passive modalities such as massage, heat and electrotherapy as it has become increasingly clear that while passive treatments often provide short term pain relief, they have little long term benefit to the patient.


7:30 AM to 4:30 PM.

Mon – Fri7:30 AM – 4:30 PM

Referral Expectations

We require a referral for each new patient from a Doctor, Dentist, Physiotherapist or Hospital Team.

Due to increasing pressure of referrals to PTOP, patients who do not attend their appointment without giving prior notice may be discharged from the service and we will require a further referral to resume treatment.  

Contact Details

Greenlane Clinical Centre

Central Auckland

General enquiries 

(09) 367 0000

Extension/pager number known

(09) 307 4949

Patient enquiries

(09) 375 4300

Outpatient appointments and surgical bookings 

(09) 638 0400 / scheduling@adhb.govt.nz 

GP/ External Specialist Help Desk 

(09) 307 2800

Mental Health Services 24 Hour Crisis helpline

0800 800 717

First Floor, Building 7
Greenlane Clinical Centre
214 Greenlane West
One Tree Hill
Auckland 1051

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Street Address

First Floor, Building 7
Greenlane Clinical Centre
214 Greenlane West
One Tree Hill
Auckland 1051

Postal Address

Private Bag 92 189
Auckland Mail Centre
Auckland 1142

This page was last updated at 10:43AM on May 19, 2020. This information is reviewed and edited by Auckland DHB Physiotherapy Outpatients - Musculoskeletal Service.