Counties Manukau Health Social Work
Public Service, Allied Health
8:00 AM to 4:30 PM.
Social Work Service
Social Workers are registered health professionals who work together with health practitioners to provide a comprehensive service to patients and their family/whaanau.
Social Workers undertake a comprehensive biopsychosocial assessment with patients. This includes a review of a patient's social, emotional, spiritual, environmental, financial and support needs and determines how this may impact on the patient's health and wellbeing. CM Health Social Workers also support the patient and their family/whaanau with accessing supports. Social Workers work in the hospital as well as with outpatients and community.
Social workers work across a range of areas such as:
- Medical wards
- Surgical wards
- Women's Health
- Renal Medicine
- Emergency Department
- Cancer Psychological Support
- National Burns Centre
- Assessment Treatment and Rehabilitation
- Child Development Community Services
- Centre for Youth Health
- Community Health teams
- Auckland Spinal Rehabilitation Unit
- Maori Health Te kahui Ora
- Pacifica Health Fanau Ola
8:00 AM to 4:30 PM.
|Mon – Fri||8:00 AM – 4:30 PM|
|Sat – Sun||8:30 AM – 4:30 PM|
After hours in Emergency Department: 4:00pm - 9:00pm
A referral to see a social worker can be made by any other health professional or patients can self refer.
Referral Criteria to Social Work Service:
Supportive counselling – grief and loss, impact of hospitalisation, lifestyle changes, adjustment to newly diagnosed health status and traumatic births
Care and protection of children
Trauma - accident, amputations, acute presentation of illness
Stress and anxiety
Family violence/Intimate Partner Violence
Elder abuse and neglect
Terminal illness - palliative care
Drug and alcohol
Conflict resolution - problem solving
Social Work Section Head: Medical and Renal: (09) 276 0044 ext. 58307
Social Work Section Head: Surgical: (09) 276 0044 ext. 58382
Social Work Section Head: Assessment, Treatment and Rehabilitation and Spinal Unit: (09) 270 9008
Weekend Social Worker – 021 245 1930
Hours of Service: 8am to 4.30pm weekdays
8.30am to 4.30pm weekends
Procedures / Treatments
There are no charges for services to public patients if you are lawfully in New Zealand and meet the eligibility criteria set by the Ministry of Health.
If you do not meet the criteria, you will be required to pay for the full costs of any social work service that you need.
To check whether you meet the specified eligibility criteria, visit the Ministry of Health website:
If there are any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.
(09) 276 0000 or FREEPHONE 0800 266 513
Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660 or O800 266 513| Fax (09) 277 1600
Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513
Private Bag 93311
Was this page helpful?
This page was last updated at 2:10PM on June 3, 2020. This information is reviewed and edited by Counties Manukau Health Social Work.