North Auckland, West Auckland > Public Hospital Services > Waitematā District Health Board (WDHB) >

Waitematā DHB Social Work & Counselling - Community

Public Service, Allied Health, Community



About the Service

Social workers provide assessment, counselling, information provision and complex problem solving for people experiencing:

  • Emotional stress experienced as a result of changes in health 
  • Grief and loss associated with health changes, and changing roles
  • Relationship issues eg. carer stress, changing roles and family dynamics
  • Vulnerable Adult safety concerns regarding abuse or neglect
  • Complex social problems impacted by on-going health issues.

Referral Expectations

Referrals to Allied Health community social work are taken from:

Self or, with the patient’s permission -

  • family/whānau
  • GPs
  • hospital staff
  • specialists and other health professionals.


Entry criteria

  • Individuals and families struggling to deal with personal, emotional, relationship and social problems that are health or disability related.
  • Adults over the age of 16 years.


Referrals are not accepted for the following:

  • Assessment for home support services, carer relief and residential care services: refer to Needs Assessment & Service Co-ordination (NASC).
  • Mental health counselling:  refer to the appropriate Mental Health Service.
  • Alcohol and drug issues:  refer to Community Alcohol and Drug Service.
  • Financial/budgeting and accommodation.
  • Residents living in residential homes/ care facilities who require ongoing interventions.
  • Children with a disability who are over 16 and still attend school:  refer to Child Development Service.


Please telephone the Referral Screener for all requests, information and advice:
Phone: (09) 486 8945 ext 43222 (8.00am - 4.30pm; Monday to Friday - closed on public holidays)
Email: (for referrals)


There is no charge for this service.


Mon – Fri8:00 AM – 4:30 PM

Closed on Public Holidays.

Document Downloads

Contact Details

North Shore, Takapuna

North Auckland

More details…

Waitakere Hospital

West Auckland

More details…

Hibiscus Coast Community Health Centre, 136 Whangaparaoa Road, Red Beach, Auckland

North Auckland

More details…

Warkworth Health Hub, 77 Morrison Drive, Warkworth

North Auckland

More details…

This page was last updated at 12:20PM on May 7, 2021. This information is reviewed and edited by Waitematā DHB Social Work & Counselling - Community.