The service provides nursing assessments including management and supplies for people from the age of four with bowel and bladder problems.

A full assessment of your conditions may include:

• bladder pattern analysis
• bladder scan
• bowel assessment.

A treatment plan for continence problems may involve:

• bladder retraining
• ongoing education/study days
• appropriate product recommendation
• bowel management programmes
• recommendation and regular review of postal supplies
• education and support to you and your carers
• referral on to other specialist services such as Urology.

What to expect

We will conduct a full assessment and then work with you to develop a plan to ensure your continence needs are met.

If you are able to attend a clinic you will be requested to do so. The clinics operate an appointment system to ensure you are not kept waiting.

If you aren't able to attend a clinic the nurse will contact you following the referral to arrange a visiting time at your home.

How to access the service

Referrals accepted to this service from:

• GPs
• Primary Care
• Self-referrals and from acute settings

Referrals accepted to this service include:

• Assessment for urinary & faecal incontinence
• Bladder retraining programs
• Bowel management
• Advice on continence aids including purchasing information
• Education for clients/carers
• Education for health professionals
• Assessment for supply of continence aids for clients with irreversible continence problems.

Contact Details

0800 631 1234.

FAQs

How long will I need to wait for an assessment?

We aim to see clients within 8 weeks.

How do I get continence supplies?

A detailed assessment needs to be undertaken to determine whether continence supplies are required.

How can I get a referral to the service?

Your GP or other healthcare professional known to you can refer via electronic referral.