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Auckland DHB Nursing Services - Continence

Public Service, Community


The service provides nursing assessments including management and supplies for people from the age of four with bowel and bladder problems.

A full assessment of your conditions may include:

  • bladder pattern analysis
  • bladder scan
  • bowel assessment.

A treatment plan for continence problems may involve:

  • bladder retraining
  • ongoing education/study days
  • appropriate product recommendation
  • bowel management programmes
  • recommendation and regular review of postal supplies
  • education and support to you and your carers
  • referral on to other specialist services such as Urology.

What to expect
We will conduct a full assessment and then work with you to develop a plan to ensure your continence needs are met.

If you are able to attend a clinic you will be requested to do so. The clinics operate an appointment system to ensure you are not kept waiting.

If you aren't able to attend a clinic the nurse will contact you following the referral to arrange a visiting time at your home.


How long will I need to wait for an assessment?
We aim to see clients within 8 weeks.

How do I get continence supplies?
A detailed assessment needs to be undertaken to determine whether continence supplies are required.

How can I get a referral to the service?
Your GP or other healthcare professional known to you can refer via fax or electronic referral.

Referral Expectations

Referrals accepted to this service from:

  • GPs
  • Primary Care
  • Self-referrals and from acute settings

Referrals accepted to this service include:

  • Assessment for urinary & faecal incontinence
  • Bladder retraining programs
  • Bowel management
  • Advice on continence aids including purchasing information
  • Education for clients/carers
  • Education for health professionals
  • Assessment for supply of continence aids for clients with irreversible continence problems.


Referrals can be sent by appropriate health professionals through the e-Referral system.

Contact Details

Or you can ring our Single Point of Access telephone line 0800 631 1234

This page was last updated at 11:08AM on October 27, 2021. This information is reviewed and edited by Auckland DHB Nursing Services - Continence.