Counties Manukau Health Community Health Service
Public Service, Community
Community Health Service comprises community services provided in the four localities of Counties Manukau Health: Mangere/Otara, Manukau, Eastern and Franklin.
Community Health Service is part of Localities Division that forms part of Intermediary Care Services. Cover extends from Mangere (excluding Otahuhu) to Mercer across to both coasts.
Community Health Service provided by Counties Manukau Health
Services are based at:
- Building 38, Western Campus, Middlemore Hospital (Community Health Team Mangere/Otara)
- 260 Botany Road, Howick (Community Health Team Eastern). While COVID -19 testing site uses 292 Botany Rd.
- Awhinatia Health (Community Health Team Manukau)
- Pukekohe Hospital (Community Health Team Franklin)
The service is available to people in their own home or at a clinic facility and care is provided based on an assessment of need.
Community Health Service staff have a range of professional, clinical and cultural skills and knowledge.
You will be referred to the Community Health Service by your General Practitioner, Practice Nurse, hospital inpatient team or by the outpatient clinic.
What to expect
Your referral will be sent by fax or email to our central referral centre where it will be processed and sent to the appropriate health provider. Some services do have waiting lists and referrals are seen in order of need/risk. If you are placed on a waiting list, you will receive a letter.
The first member of the Community Health Service who visits you will complete a comprehensive general assessment. This may take up to an hour. If another concern is identified they will then refer you on to the appropriate member of the team to assist you with this.
Your care will continue until the situation has been managed or resolved. A letter outlining the care you have received will be sent to your GP on discharge from our care.
While receiving care from us your GP still has the overall management of your care. The Privacy Act and the Code of Health and Disability Services Consumers’ Rights will be explained to you and at times we may need to share information about your progress with other healthcare professionals involved with your care. We provide home based care but there are also clinics available to people who are mobile.
District Nurse services are available 7 days per week. Service in the weekends and public holidays is limited to essential care only as we have reduced staffing levels. The other team members work Monday to Friday.
Most District Nursing visits are conducted between 9am – 2pm. We ask that you remain at home if you are expecting a visit. If you are not going to be home please call to let us know so that we can then visit someone else. If you are not at home for 3 visits we may discharge you back to your GP for ongoing care.
You will usually receive a phone call prior to our visit on the first occasion. Please ensure that dogs are restrained to allow access to your home and that other hazards are identified to the healthcare professional prior to their visit.
There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health. If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.
To check whether you meet the specified eligibility criteria, visit the Ministry of Health website.
For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.
Community Support Workers
Work alongside the District Nurses with rheumatic fever clients and their families. More
Counties Manukau Health Continence Service
We are redesigning the Continence Service at CMH with the patient experience at the centre of all our changes.… More
Dietitians are experts in nutrition and can give advice about diets to gain weight as well as diets that help with certain illnesses. More
District Nurses provide specialist nursing care and assessment to people within their own environment.… More
Occupational Therapists are experts in function. They look at what you do during the day and what might help you to achieve things you are struggling with.… More
Physiotherapists help people move and participate in life and in their communities, especially when movement and function are threatened by ageing, injury, disability or disease. … More
Social Workers can work with individuals, families, whanau and community resources to empower people to make informed choices to promote their quality of life and wellbeing.… More
Speech Language Therapists
Speech Therapists are experts in problems with speech and communication.… More
There is a Liaison Nurse, Continence Nurse Specialist, Clinical Nurse Educator and Stomal Therapist to assist with discharge planning. More
Community Health Service Referral
(PDF, 144.3 KB)
Orakau Road Base
Visitor parking is available on the main campus: pay and display.
Visitor parking is available on the Western Campus: pay and display.
Community Health Team Mangere/Otara have two free parks provided outside the clinic
Orakau Rd has 90 minute free parking.
Parking at all other bases is free of charge
(09) 295 1250
(09) 295 1249
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This page was last updated at 3:55PM on August 31, 2020. This information is reviewed and edited by Counties Manukau Health Community Health Service.