Mobility Solutions | Auckland | Te Toka Tumai

Public Service, Community, Hospital-based support service

Today

Open today 8:00 AM to 4:00 PM.

Description

Our Service

Mobility Solutions is a specialised wheelchair and seating assessment service based at Kahui Marino, Pt Chevalier Clinical Centre in Pt Chevalier, Auckland. We cover the greater Auckland region, with clinics on site and in some situations may visit people in their own homes, schools and work places as clinically required.

Mobility Solutions provides a service to people of all ages whose mobility and seating needs are long term, complex, and require individualised solutions.

If you have any questions about whether we are the right service to work with you, please review our Indicators for Wheeled Mobility and Postural Management Level 2 Credential download sheet.

There are other services that can meet the needs of clients with less complex requirements; these include:

Community Occupational Therapists or Physiotherapists, from Health New Zealand Te Whatu Ora
School Therapists
Hospital Therapists
Child Development Team Therapists
Group Special Education Therapists
Therapists who work in other facilities such as rest homes or private hospital

The Team

We are a team made up of wheelchair and seating therapists who are either occupational therapists or physiotherapists. We also have therapy assistants, wheelchair technicians and other support staff to help us in the day-to-day running of our service.

Process

An assessment will be completed to determine if your needs meet the Wheeled Mobility and Postural Management Level 2 clinical indicators and Ministry of Social Development funding criteria.

If you meet the service and funding criteria, following your initial assessment, we complete equipment applications on your behalf to Accessable (the EMS funding provider).

Once funding is approved, we will work with you and coordinate trial of the recommended equipment solution that will best meet your wheelchair and/or seating needs.

For more information, please see the Frequently Asked Questions and Our Process download sheets.

For more information about Accessable or the Disability Support Services funding criteria, please refer to:

· www.disabilitysupport.govt.nz/providers/equipment-and-modification-services

· www.accessable.co.nz

Follow Up

After completion of your wheelchair and seating solution, we offer reviews when required onsite at Kahui Marino.

The purpose of this review is to make any necessary adjustments or alterations to your existing equipment, in order to meet your changing needs.

Update: In consultation with the Ministry of Social Development, our recommended review timeframes are changing from Monday 3rd March 2025.

The new recommended guidelines for frequency of review are as follows:

Clients aged 0-15 years old- Annually
Clients aged 16-20 years old- Every two years
Clients with diagnosis of Motor Neuron Disease- Annually
Age 21+ - Every four years

At any stage, we may determine that your needs can be met by your local services at which point you will be closed to our service.

Accessable will continue to service your Ministry funded wheelchair and seating equipment annually.

Referral Expectations

Make a Referral

We accept referrals from other services and health professionals. You can refer yourself or your family/whānau/support person can refer on your behalf.

Please complete an e-referral on the Regional Clinical Portal (Clinical Portal)

If you are unable to access this, please download and complete the referral below, and email to centralreferrals@adhb.govt.nz.

If you are self-referring and would like assistance, please contact the Administration Team on 0800 631 1234.

To support the referral process, please provide details of your current wheelchair and seating needs. It would also be helpful to include photos that show how you are currently positioned in your wheelchair.

Update a Referral

Mobility Solutions currently has a waiting list. If your needs change whilst waiting, it is important that you advise us of this as soon as possible, please contact the Administration Team on 0800 631 1234.

Fees and Charges Description

New Zealand citizens and residents do not pay for services - providing that they meet the set criteria.

We do not offer services to privately paying individuals. If you would like to explore this option or if publicly funded services are not available to you, please contact your referrer for alternative providers.

Hours

Open today 8:00 AM to 4:00 PM.

Mon – Fri	8:00 AM – 4:00 PM

Services Provided

Complex Wheelchair and Seating Assessment

Subjective interview to gather detailed information on your current presentation and functional needs, Physical evaluation in lying and sitting positions to identify postural needs, Body measurement to ensure proper fit and prescription of wheelchair and seating solution

Subjective interview to gather detailed information on your current presentation and functional needs
Physical evaluation in lying and sitting positions to identify postural needs
Body measurement to ensure proper fit and prescription of wheelchair and seating solution

Review Clinic

Make any necessary adjustments or alterations to your existing equipment to allow it to meet your needs better Complete requests to Accessable if your repair needs are significant Order “like for like” replacement seating if indicated (this cannot be done for wheelchairs, customised seating or parts) Complete a referral with you if we identify that your needs have altered significantly

Make any necessary adjustments or alterations to your existing equipment to allow it to meet your needs better
Complete requests to Accessable if your repair needs are significant
Order “like for like” replacement seating if indicated (this cannot be done for wheelchairs, customised seating or parts)
Complete a referral with you if we identify that your needs have altered significantly

Document Downloads

Frequently Asked Questions.pdf.pdf (PDF, 336.7 KB)
An information sheet with a number of questions and answers that may be of interest to you.
Indicators for Wheeled Mobility and Postural Management Level 2.pdf.pdf (PDF, 349.2 KB)
Provides clinical indicators to assist with identifying clients who may require referral to a Level 2 accredited service/assessor.
Indicators for Wheeled Mobility and Postural Management Level 1.pdf.pdf (PDF, 869.9 KB)
Outlines clinical indicators to assist with establishing if client requires input from a Level 1 Assessor or requires to be referred on to a Level 2 service/assessor.
Our Process.pdf.pdf (PDF, 132.4 KB)
A one page information sheet outlining our process step by step
Mobility Solutions Brochure (PDF, 577.7 KB)
Mobility Solutions Referral Form (PDF, 327.7 KB)

Travel Directions

Google Maps.

Public Transport

We are located approximately 1km from the Mt Albert train station. We are also located near the Pt Chevalier shops which is a stop for many buses. Please be aware that if you are coming to site via public transport or if you live locally, there is poor pedestrian access to Pt Chevalier Clinical Centre. Access is via a long shared driveway without a footpath. Please be aware of traffic. We are happy to meet you at the top of the driveway and walk to the building with you if you give us a call.