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Capital & Coast DHB Kenepuru Accident & Medical Clinic

Public Service

Today

12:00 AM to 12:00 AM.

Description

About us

We are an accident and medical clinic – not an emergency department.  In an emergency dial 111 and ask for an ambulance.

The services we provide are similar to those you can get from your own General Practitioner (GP). Services such as x-rays and blood tests are available during the week. X-ray is also open from 10.00am to 6.00pm on weekends.

How can we help?

We can treat you:

  • If you’ve had an accident, or
  • If you need urgent medical treatment and can’t see your own doctor

How do I get there?

Kenepuru Accident and Medical Clinic is located just inside the main entrance doors to Kenepuru Hospital. You can get there by following the hospital signs from Kenepuru Drive and Raiha Street.

Hours

12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

24 hours a day; 7 days a week

Referral Expectations

Patient expectations
Patients arrive at Kenepuru Accident & Medical Clinic in a number of ways. They may be referred by their GP or primary healthcare provider, delivered by ambulance or they may self-present.
Regardless, all patients undergo a brief triage or screening to determine the nature and severity of the illness or injury. Patients are then assigned a triage code as follows:

  • Triage 1: life-threatening e.g. heart attack. Treatment is immediate.
  • Triage 2: emergency e.g. chest pain, shoulder dislocation etc. We aim to treat these patients within 10 minutes.
  • Triage 3: urgent e.g. bad injuries, appendicitis etc. We aim to treat these patients within 30 minutes.
  • Triage 4: semi-urgent e.g. fractures etc. We aim to treat these patients within 60 minutes.
  • Triage 5: non-urgent e.g. minor strains or sprains which could be treated by a GP/primary healthcare organisation. We aim to treat these patients within two hours.

Patients are then seen in order of urgency, not arrival times, so those with more severe symptoms or injuries are treated before those with less serious conditions.
After the initial assessment and treatment, patients may be admitted to the hospital, transferred to another hospital or discharged.

Charges

What does a consultation cost?
Some treatment is free and some is not. If we treat you for something you could have seen your own doctor about we will ask you to pay.

The amount you pay depends on your age and the subsidies that apply. Please see Fee Table below. If you are not a New Zealand resident, please ask the receptionist for charges.

If you are unable to pay at the time of visit, please discuss a payment plan with the receptionist.


Treatment is free:

  • For children under 14 years old on weekdays 5pm-8am, weekends and on public holidays.
  • For children under 14 years old for all ACC Consultations
  • If you are admitted to hospital because of your condition or accident
  • If you are sent to us by a doctor or other health professional such as a practice or school nurse (they must call us first or give you a referral letter)
  • If your doctor gives you an exemption letter saying you don’t have to pay
  • For some urgent sexual health services for 19 year olds and under when other services are closed.

What will it cost?
The amount you pay depends on your age and the subsidies that apply.

You pay more if you are over the age of 6 years and live outside the Capital & Coast District Health Board area.

Kenepuru Accident and Urgent Medical Centre Fees

Age

Arrival time

ACC

Low cost GPs

Community Service Card & High User Card

All other CCDHB GPs

GP outside CCDHB

Under 6 years

Monday to Friday 8am-5pm

Free

$12.40

$18.60

$18.60

All other times

Free

Free

Free

Free

6 -13 years

Monday to Friday 8am-5pm

Free

$37.30

$51.00

$67.00

All other times

Free

Free

Free

Free

14 years & older

(includes ACC)

All hours

 

$37.30

$51.00

$67.00

14-16 years

and a dependant of a Community Services Card holder

All hours

$13.00 Doctor or nurse consult

$37.30

$37.30

$37.30

17 years & older and a Community Services Card holder

All hours

$19.00 Doctor or nurse consult

$37.30

$37.30

$37.30

Nurse consultation fee

All hours

 

$21.00

$21.00

$21.00

If you are not a New Zealand resident please ask the receptionist for current fees.

The following services are provided free of charge:

  • Sexual health visits for patients aged 19 years and under
  • Patients presenting with a referral from their own GP requesting a specific procedure
  • Maternity patients – for acute pregnancy related matters when your GP or midwife is unavailable

Public Transport

  • Buses – Local buses stop outside the main entrance to Kenepuru Hospital. For timetable information call 0800 801 7000.
  • Taxis – You can ask us to call a taxi, or use the Freephone at the security desk by the main entrance.
  • Parking – There is free parking close to the clinic and mobility parks near the entrance.

 

Parking

There is free parking close to the clinic, and mobility parks near the entrance.

Pharmacy

Our pharmacy is open Monday to Friday during the day from 9.00am-5.30pm, and in the evening from 6.00pm- 10.00pm. It is open at the weekend between 10.00am-10.00pm and at variable times on public holidays (please call the pharmacy on 04-238 9939 to check holiday opening hours).

Other

Other things you need to know

Your treatment records

Your treatment records and test results are sent automatically to your GP following your appointment.

If you don’t want this to happen, or you don’t have a GP, please talk to the person who treats you. They can give you a copy of your records, arrange how to get any test results to you and tell you how to find a GP if you need one.


Your consent to treatment

We will explain your treatment and ask for your agreement before we go ahead. If there is something you don’t understand, please ask us about it.


Maori & Pacific Island support

You can call Pacific Island support services Monday to Friday from 8am to 4.30pm on 0800 999 442 Ext 5956. Ask us for a Whanau Care Services Information Brochure to see the assistance available.

 

Interpreter Services

Please tell us if you need an interpreter or someone who uses sign language to help you.

  

HDC Code of Rights

CCDHB is subject to the duties in the Health and Disability Commissioners Code of Health and Disability Consumers’ Rights. Information is available on posters located in the reception and waiting areas. Printed brochures are also available.

 
Suggestions and complaints

Feedback about our services is always welcome. We need to know if we got it right or if we could improve. We have a special process to make sure your concerns are heard and treated fairly.

If you like to give feedback or make a complaint about the service you can:

  • talk to the people who treated you
  • or complete the online feedback form found at www. ccdhb.org.nz/contactus/complaints
  • or complete a ‘Tell us what you think’ form which is available throughout the hospital
  • or email: feedback@ccdhb.org.nz
  • or phone the Feedback Line on (04) 806 0724
  • or write to: Consumer Experience Facilitator

Freepost No 61458, CCDHB, Private Bag 7902, Wellington 6242


Any questions? Phone us on
(04) 918 2300

Contact Details

Kenepuru Community Hospital
Raiha Street
Porirua 5022

Information about this location

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Get directions

Street Address

Kenepuru Community Hospital
Raiha Street
Porirua 5022

Postal Address

Kenepuru Accident & Medical Clinic
P O Box 50-215
Porirua 5024

This page was last updated at 11:26AM on July 1, 2019. This information is reviewed and edited by Capital & Coast DHB Kenepuru Accident & Medical Clinic.