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Maaori (Māori) Health Provider Services | Counties Manukau | Te Whatu Ora

Public Service, Hospital-based support service, Kaupapa Māori


8:00 AM to 4:30 PM.


Formerly Counties Manukau Health Maaori (Māori) Health Provider Services

Te Kaahui Ora Maaori Health:

Te Kaahui Ora is a kaupapa Maaori service that offers support to all Maaori patients and their whānau who are admitted to Middlemore Hospital. 

These are some of the ways we can support:

  • Navigation - walk alongside you through your admission to hospital, provide advice and guidance;
  • Advocate for you if you feel you need support to resolve issues, or have your voice heard;
  • Provide tikanga advice or support;
  • Facilitating whaanui hui or multidisciplinary meetings;
  • Support to clarify your plan of care / or treatment;
  • Prepare you for discharge and any upcoming appointments;
  • Provide advice about health providers in the community for health and social needs;


Management team
Service Manager
Team Lead
Executive Assistant

Clinical Nurse Specialists
Registered Nurses
Senior Social Worker
ACP Co-Ordinator

Referral Expectations


Written request/referral for Maaori Health Support or Services

  • Staff member for the patient must complete an e-referral via clinical portal;

Phone request/referral for Maaori Health Support or Services

  • Patients or their whānau can contact us directly on (09)276 0138 x59955 or email tekaahuiora@middlemore.co.nz and speak to one of our nurses with the reason for the referral.

Fees and Charges Description

Free Service


8:00 AM to 4:30 PM.

Mon – Fri 8:00 AM – 4:30 PM

We have an on-call service during the weekends and public holidays which operates from 8am to 4.30pm - 09) 276 0138 x59955

Visiting Hours

Refer to the Kaitiaki and Visiting Policy


Pataka Food Court is available by the main entrance inside the hospital, just look for the directions at the main entrance or ask for assistance. Otherwise there are vending machines or coffee stalls.

Within 1-2 kms there are also food outlets that provide affordable food both in Māngere or Papatoetoe, particularly at the northern end of Hospital Road, turn left over the railway bridge.

Travel Directions

We are situated within Middlemore Hospital in the Ko Awatea Building.

Public Transport

Go to ATHOP website or phone 09 366 4467.

Trains and buses operate regularly and stop right outside the hospital, there are more services that run during peak hours.

They have all the details of buses and trains going to Counties Manukau Health/Middlemore Hospital and Manukau Superclinic.

There is also a shuttle service available, please phone the main number on 09 276 0000.

If you have a disability and may require assistance phone the main hospital number as above and ask for Disability Services Support during normal working hours and they will be able to assist you.


On site parking is costly, so public transport is best advised. There is also free off street parking within 1-2 kms but it is advisable to check that it is NOT paid for parking/or that there is not a time limit. So PLEASE CHECK.

If an emergency you can be dropped straight off at the Emergency Department entrance or the Birthing Unit entrance both on the main hospital road.


Currently we have NO emergency accommodation and local hotels are often fully booked. It is advisable to please try and arrange some form of accommodation with whaanau or elsewhere before you arrive.


Haumanu Pharmacy is in the hospital grounds by the main entrance opposite Subway.

  • Open 7 days a week, Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 6pm
  • Phone: 09 277 3425
  • Email: haumanu.pharmacy@middlemore.co.nz


Contact main hospital on 09 276 0000

Security patrol certain areas of the hospital grounds only and are onsite at the Main Entrance of the Emergency department


Any urgent concerns phone the Main reception 09 276 0000 and ask for the Oncall Duty Manager

Contact Details

Middlemore Hospital

South Auckland

8:00 AM to 4:30 PM.

e Kaahui Ora Maaori Health:
Delanie Nepia (Service Manager)
Rahera Dickson (Team Lead)
Robyn Taratu (Executive Assistant)



100 Hospital Road
Auckland 2025

Information about this location

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Get directions

Street Address

100 Hospital Road
Auckland 2025

Postal Address

Private Bag 93311
Auckland 1006

This page was last updated at 11:42AM on April 3, 2024. This information is reviewed and edited by Maaori (Māori) Health Provider Services | Counties Manukau | Te Whatu Ora.