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Counties Manukau Health Intensive Care Unit & High Dependency Unit

Public Service, Intensive Care


Our aim in the Critical Care Complex (ICU and HDU) is to provide specialised medical and nursing care to patients who are critically ill.
It is not unusual to feel overwhelmed on entering the Unit due to the presence of technical equipment used to look after patients 24 hours a day.
To enable you as visitors to have a better understanding of your surroundings and patient treatment, we encourage you to ask questions.
What is Intensive Care and High Dependency Care?
This is the specialist care given to patients with acute (sudden), potentially reversible, life-threatening diseases. This may include patients who have life-threatening conditions such as a major accident, a severe infection or those recovering from a major operation.
The Units are staffed by a team of highly experienced and professional doctors and nurses who are supported by other allied healthcare professionals. Most patients requiring  ICU treatment have a nurse allocated to look after them individually.  Some patients who are not so critically ill but still too sick for care on a general ward (High Dependency Unit patients) may be cared for by a nurse who is also looking after other patients.  
What You Can Expect
The patient’s initial admission to the Unit is a very busy time because of the need to assess and stabilise the patient.
Many procedures may need to be performed at this time. These procedures may include placing a breathing tube through the patient’s mouth, inserting intravenous lines (drip) and invasive monitoring equipment and performing necessary x-rays and other bedside tests.
During this time you may be asked to wait in the waiting rooms where you will be kept informed and updated on the progress of the patient.  We will let you visit as soon as possible.  Although we give you estimates as to how long a procedure will take, this is approximate and it may take longer.
We won’t forget about you!
Much of the value of the Intensive Care Unit comes from the careful monitoring of the progress of a disease and the body’s response to complex treatments. This allows timely adjustment of such treatments. In order to achieve this, many investigations and monitoring processes will occur. It may be necessary at times to perform complex procedures in the ICU or HDU, which may be time-consuming and require the Unit to be closed to visitors. 


Referral Expectations

Patients are rarely admitted directly to the Intensive Care Unit. Patients presenting to hospital are usually admitted via the Emergency Department or other area where they are first stabilised.  Patients whose condition gets worse on the ward, in the operating theatre or presenting from another hospital may be transferred to ICU.

Procedures / Treatments

  • Blood Tests

    In the ICU blood tests are usually done at least twice a day.… More

  • Cardiovascular Problems

    A patient with critical illness will commonly develop problems with their heart and circulation.… More

  • Respiratory Problems

    Respiratory failure occurs when the respiratory system is no longer able to provide enough oxygen requirements or remove enough carbon dioxide from the body.… More

  • Nasogastric Tube

    A nasogastric tube is often inserted at the same time as the endotracheal tube.… More

  • Kidney Problems

    Kidney (or renal) failure is when a patient’s kidneys are unable to remove wastes and excess fluid from the blood.… More

Visiting Hours

CM Health has introduced flexible visiting.

Please note that while under COVID restrictions our visiting policies may change. 

In these situations, we will discuss the limitations and rationale with each family/whaanau while attempting to come to a suitable solution.

Otherwise in all other situations:

  • Visiting hours for family/whaanau are 2pm – 8pm. Two visitors per patient at any one time during visiting hours.
  • Patients may have one key support person who may visit between 8am – 8pm This will be restricted to adults only.
  • Overnight visiting (8pm – 8am) for the key support person will be considered under compassionate grounds only.
  • Children under 16 years will need to have adult supervision while visiting the Intensive Unit.

Click here for more information.

There are some specialised services in the hospital where visiting hours may vary, for example, the Delivery Suite, or Intensive Care Unit. In these cases, signs will be in place with the relevant information. If you are not sure, please feel free to contact us at the numbers listed below:

  • For Information/Visiting Hours: phone (09) 270 4799
  • For Patient Enquiries: phone (09) 276 5004
  • For Tiaho Mai (Acute Mental Health Unit): phone (09) 270 4742


Patients may be dropped off or picked up from outside the Hospital main entrance, which has a small number of free short-term parks reserved for this purpose only. Please consider others and remove cars as soon as possible.

Mobility Parking spaces can be located near most of the entrances around the hospital. Please ensure you display an authorised mobility parking pass at all times. Click here for more information about mobility parking at Counties Manukau DHB locations.

Parking for all other visitors is available in designated paid visitor parking spaces around the Middlemore Campus. There is a new public designated parking area beside the new Edmund Hillary Block. Please follow the signs and to enter the visitor car park insert your ticket barcode up. Remove the ticket and the barrier will rise.

Autopay stations are located throughout the carpark and Hospital main entrance. After validating your ticket you have 15 minutes to exit the carpark otherwise extra payment is required.

Daily Parking Charges

0 - 15 minutes FREE
15 minutes to 1 hours $4.50
1 - 2 hours $9.00
2 - 3 hours $14.00
3 - 4 hours $18.50
over 4 hours $23.00
Lost ticket fee $46.00









Free parking for 30 minutes between 2pm - 8pm
Between 2.00pm - 8.00pm visitors can park for 30 minutes with no charge.  The visitor must leave within the 30 minutes otherwise normal rates apply.

Hours of operation: 24 hours per day / 7 days a week

Contact Details

Middlemore Hospital

South Auckland

Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660  or O800 266 513

Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513

Middlemore Hospital
Hospital Road

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Street Address

Middlemore Hospital
Hospital Road

Postal Address

Private Bag 93311
Auckland 1640
New Zealand

This page was last updated at 10:53AM on May 23, 2022. This information is reviewed and edited by Counties Manukau Health Intensive Care Unit & High Dependency Unit.