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Auckland DHB - Mental Health Community Acute Service (CAS)

Public Service, Mental Health, Mental Health & Addictions


Urgent Response Service

Programme Areas

Crisis / acute, Mental health

Programme Type

Acute services


Central Auckland

Age Groups

Youth / rangatahi, Adult / pakeke, Older adult / kaumātua

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Call directly via 0800 800 717.

The Urgent Response Service is a 24/7 mental health crisis response line.  Calls are answered by the ADHB Contact Call Centre.  You will be phoned back by the Urgent Response Service, this usually happens within 10 minutes.

Each phone call that relates to a person is triaged.  This could be talking to the person and/or the people around them that are concerned about their mental health.  A plan will be made with the person and their support people.  This could include a face to face assessment in the community or at a mental health centre or being referred back to the the GP or other supports in the community.  The Urgent Response Service sees people who need to be seen with a 72 hour period.

The Urgent Response Service is made up of clinicians rostered from the Community Planned Acute Care (PAC) teams from each of the 4 Community Mental Health centres in the ADHB catchment. There are 4-5 staff on call between 8am and 11pm, 7 days a week. There is one staff member on overnight, who has access to support from the registrar doctors, on-call consultant psychiatrists and other clinical staff.  All URS staff are Duly Authorised Officers (DAO's).

The URS team are often the first point of contact with mental health services.


The Urgent Response Service is a 24/7 mental health crisis response line.

Contact Details

This page was last updated at 2:04PM on December 20, 2021. This information is reviewed and edited by Auckland DHB - Mental Health Community Acute Service (CAS).