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Counties Manukau Health Intensive Community Team (Mental Health)

Public Service, Mental Health, Community


8:00 AM to 5:00 PM.


Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.

The Counties Manukau Health Intensive Community Team (ICT) are a specialist mental health service.  We provide support for people with complex mental health concerns. Our goal is to promote recovery for all mental health services users.

We are a highly mobile team made up of a variety of mental health professionals. Our team includes:

  • Nurses
  • Social Workers
  • Community Support Workers
  • Occupational Therapists
  • Psychologists
  • Psychiatrists
  • Peer Support Workers

Our staff work in shifts and are available to help 7 days a week, 8.00am to 5:00 pm.

We are part of the services provided by Counties Manukau Health Adult Mental Health.

Where Do We See People?

We see and support people in a variety of locations including their home, health clinics or another place they feel safe. These arrangements will be discussed and agreed with the service user.

How Do We Help?

As many of the people we see have more than one mental health concern, or are experiencing other challenges in their lives, we offer a wide range of support and treatments. Some of our most frequent supports include:

  • Talking therapy
  • Medication
  • Support to help service users improve their health or lifestyle
  • Information and education
  • Collaboration with other services
  • Help with any work, family or social issues the service user might be experiencing.

Because we are an intensive service we will see the service user on a weekly basis, more frequently if this is needed.

Our staff all work in pairs, meaning the service user will see a key worker (nurse or social worker) and a community support worker, as well as other mental health professionals.

If you would like to talk to someone with lived experience of mental health and or addictions contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. Note: Peer Talk supports adults over 18. If you are under 18 contact Youthline on 0800 37 66 33.

Need Immediate Help?

For urgent after-hours support please contact 0800 775 222, or phone (09) 261 3700 at any time.

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.

Referral Expectations

A psychiatrist or mental health specialist may suggest a referral to the Intensive Community Team if they think the service user requires extra support. The mental health specialist will contact ICT and discuss the mental health issues and what assistance is required. The service user will then be contacted by a member of the ICT team who will organise a meeting with them, their family or chosen support people, and the current mental health specialists.

This process can take some time, and ICT will work with the current carers to ensure the service user is still getting the help they need. If a service user does not meet the criteria, ICT will provide recommendations to the current mental health support providers.

 For urgent psychiatric support at any time please contact Adult Mental Health Services on (09) 261 3700 or case of an emergency call 111.


Our service is free of charge for people entitled to free health care in New Zealand.


8:00 AM to 5:00 PM.

Mon – Sun8:00 AM – 5:00 PM

If you need urgent help outside these hours please ring 0800 775 222

Contact Details

8:00 AM to 5:00 PM.

For urgent support contact our after hours phoneline on 0800 775 222, or phone (09) 261 3700 at any time.
If you need immediate help call 111.

17 Lambie Drive
Building 6
Manukau City

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Street Address

17 Lambie Drive
Building 6
Manukau City

Postal Address

Manukau Community Mental Health Centre
PO Box 76868
Manukau City 1730

This page was last updated at 9:26AM on December 17, 2021. This information is reviewed and edited by Counties Manukau Health Intensive Community Team (Mental Health).