Counties Manukau Health Koropiko (Mental Health Services for Older People)
Rights and Feedback
When you use health services you are protected by a number of rights. These rights include (but are not limited to):
- Respect and privacy
- Fair treatment
- Acceptance of your beliefs and practices
- Dignity and independence
- Information to enable you to make choices about the treatment you receive
- To have your questions answered
- Choice about participation in teaching and research
- To have your complaints taken seriously.
These are explained in full in The Code of Health & Disability Services Consumers' Rights.
If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to:
Counties Manukau Health Complaints and Feedback Procedure
At Counties Manukau Health we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed.
Click here to submit your feedback online.
Alternatively you can download and print the patient Feedback Form.