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Counties Manukau Health Whakatupu Ora (Infant Mental Health)

Public Service, Mental Health, Paediatrics


8:00 AM to 5:00 PM.


Update: Our community told us we need to make some changes. In response, we are improving the way mental health services work with you. We want to assure you we will talk with all service users and their whaanau about how changes might affect their care. If you have any questions please talk to your mental health clinician.

Whakatupu Ora is a specialist mental health service for families with a child under the age of 4.

We serve families of all cultures living in the Counties Manukau Health area.

We work alongside other mental health services, including Taunaki & Te Puawaitanga (Child and Adolescent Mental Health) and Adult Mental Health.

Who Are We?
Our team is made up of a number of clinicians with specialist knowledge and experience in working with families with very young children. Team members come from a variety of professions and backgrounds, including:

  • Child Psychiatrists
  • Child Psychotherapists
  • Clinical Psychologists
  • Developmental Paediatricians
  • Social Workers
  • Nurses
  • Child & Family Therapists
  • Occupational Therapists

Who Do We See?
At Whakatupu Ora we help infants and toddlers with social, emotional or behavioural difficulties. We do this by supporting the relationship between caregivers and their child. We can help with difficulties caregivers might have in feeling close to their baby or toddler. We also help parents and pregnant women who have complicated feelings about their child. They may include anger, sadness, worries and difficulties feeling close to their baby.

How Do We Help?
We offer a number of supports and treatments for children and families, including:

  • Assessments
  • Group therapy with caregivers/whaanau
  • Parent-child therapy
  • Behavioural therapy
  • Developmental guidance
  • Parenting advice
  • Emotional support for caregivers/whaanau
  • Practical assistance with day-to-day needs
  • Co-ordination of care with other services
  • Medication

Treatments are tailored to meet individual and family/whaanau needs.

Our clinics are located at 7 Springs Road. There is plenty of free parking on-site.

If you would like to talk to someone with lived experience of mental health and or addictions contact our Peer TALK phoneline on 0800 234 432. This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed. Note: Peer Talk supports adults over 18. If you are under 18 contact Youthline on 0800 37 66 33.

For more information please see our Whakatupu Ora Service Brochure.

Need Immediate Help?

For urgent after-hours support please contact 0800 775 222, or phone (09) 265 4000 at any time.

If you are having suicidal thoughts, or are worried about someone, there is help available. For more information please visit the Mental Health Foundation - In Crisis?, or in case of emergency call 111.

Referral Expectations

Who Can Refer?

Whakatupu Ora accepts referrals for children (up to their 4th birthday) and women in their third trimester of pregnancy. Referrals may be received from a number of community and health services. To be referred to Whakatupu Ora you must meet the following criteria:

Infants and Toddlers

  • Display emotional or behavioural difficulties that are much worse than those experienced by other children of the same age
  • Other support services have been unsuccessful, inappropriate or unavailable (for details of support services see Useful Links below)

Pregnant Women

  • Have complicated feelings (such as anger or fear) or trouble bonding with their unborn child
  • These difficulties cannot be explained by another mental illness

No matter who is referred our primary focus will be on strengthening the relationship between parents/whaanau and their child.

Referral Process

  • General Practitioners: Please complete and submit the eReferral form which can be found on Medtech and My Practice
  • Other Referrers: Call us at (09) 265 4000 to discuss the referral or ask any questions about our service
  • Current or imminent care and protection concerns should be referred to Oranga Tamariki: Ministry for Vulnerable Children (previously Child Youth and Family services)

For urgent after-hours support please contact 0800 775 222, or phone (09) 265 4000 at any time.
If you need immediate help call 111

What Happens Next?

  • Referrals are received by the Whakatupu Ora duty clinician
  • We may contact family members or the referrer for more information. With the family’s consent we may contact other services involved in their care
  • If the referral is accepted it will be assigned to a team member who will provide a comprehensive assessment
  • If the referral is not accepted alternative community supports or services will be suggested


Our service is free of charge for people entitled to free health care in New Zealand.


8:00 AM to 5:00 PM.

Mon – Fri8:00 AM – 5:00 PM

If you need urgent help outside these hours please ring 0800 775 222


  • Useful Links

    If you have any concerns about infant and toddler mental health the following agencies are able to help.… More

Document Downloads


Free parking available on-site.

Contact Details


South Auckland

8:00 AM to 5:00 PM.

For urgent support contact our after hours phoneline on 0800 775 222, or phone (09) 265 4000 at any time.
If you need immediate help call 111.

7 Springs Road
East Tamaki
Auckland 2013

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Street Address

7 Springs Road
East Tāmaki
Auckland 2013

Postal Address

PO Box 217198
Botany Junction
Auckland 2164

This page was last updated at 9:25AM on December 17, 2021. This information is reviewed and edited by Counties Manukau Health Whakatupu Ora (Infant Mental Health).