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Lakes DHB Manawa Ora (Whānau Support) Community Mental Health

Public Service, Mental Health, Kaupapa Māori, Mental Health & Addictions


8:00 AM to 4:30 PM.


Manawa Ora is provided by Te Aka Matua Kaupapa Service, a service committed to the achievement of health equity that results in Māori patients and their whānau being able to have at the least the same, if not increased, health status as those populations less impacted. Achieving health equity requires a whole of government and system approach and increased focus on improving access to services for Māori.

Te Aka Matua Kaupapa Service mission is to:

  • Support a focus on tangata whenua
  • Support transition from secondary specialist services to primary or community care
  • Prioritise māmā and pepi, tamariki
  • Prioritise high need rangatahi, pakeke and koroua / kuia.


Whariki Gardiner is our Pou Manukura (Manager)
Mobile: 027 363 0295

Manawa Ora 

Responsible Department 

Ange Tipu

Mobile: 027 276 8298                             

Te Ngako Adult Community Mental Health & Addiction Service


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM


Manawa Ora (Whanau Support) Community Mental Health

Programme Areas

Mental health, Kaupapa Māori

Programme Type

Peer / advocacy / group / family whānau support, Community based support - mental health, Non-acute specialist mental health community services, Kaupapa Māori - mental health



Age Groups

Adult / Pakeke

Referral Process

The Manawa Ora team sits within the Continuing Care Team (CCT) and supports tangata whaiora who are currently in receipt of care at Te Ngako Adult Community Mental Health & Addiction Service.


Manawa Ora is a cultural and navigational community service.

We are a small but focused team who are driven by the collective understanding of the importance of contributing to achieving Māori health equity for all Māori patients and their whānau. The team take ownership and collective responsibility in efforts to deliver quality and culturally safe services.

Tikanga Māori underpins our model of care and recognises the importance of Māori protocols.

Manawa Ora will respect you and your whānau while in receipt of care and provide:

  • Kanohi ki te kanohi mihi whakatau (first brief face-to-face meet and greet)
  • Whakamarama i te kaupapa (introduction of the service available)
  • Te mana o te tangata (your right to make an informed choice to receive ongoing cultural support or not).

What does the service do?

We provide specialised cultural support to turoro / tangata whaiora / patient and their whānau:

  • Māori cultural traditional healing therapies, as appropriate
  • Tautoko / support and manaaki / care in times of emergency, grief and loss of life
  • Tautoko / support to make informed decisions about their care
  • Tautoko / support to increase understanding of their own health issues by assisting and facilitating kōrero / discussions with clinical staff when they have questions about their treatment and care
  • Tautoko / support to facilitate and improve communications and processes to help clarify cultural understandings between clinical colleagues and turoro / tangata whaiora / patient and their whānau. This may include:
    - kanohi ki te kanohi / face to face hui / engagement-meetings and facilitation
    whakatau, karakia and / or
    - te reo Māori communications.

 Te Aka Matua Kaupapa Service also provides Manawa Pou (Whānau Support)

Contact Details

8:00 AM to 4:30 PM.

1144 Pukaki Street
Rotorua 3010

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Street Address

1144 Pukaki Street
Rotorua 3010

This page was last updated at 3:39PM on May 16, 2022. This information is reviewed and edited by Lakes DHB Manawa Ora (Whānau Support) Community Mental Health.