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Lakes DHB Primary Mental Health Intervention Service (PRIMHIS)

Public Service, Mental Health, Mental Health & Addictions


8:00 AM to 4:30 PM.


We are a primary service consisting of nurses, occupational therapists, clinical psychologists and psychiatrist (doctor).


New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care.

Non-residents may be required to pay for their health care.

Click here to read more about eligibility for funded care at Lakes DHB.

Fees and Charges Categorisation

Free, Fees apply


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM

For urgent out of hours assistance, please call the Acute Response Team on 0800 166 167.

Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun), Matariki (14 Jul).


Primary Mental Health Intervention Service

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services



Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Referrals can be made through the Lakes DHB - Triage Service.

Who do we see?

  • People aged 19+
  • 19 years and under would be referred to iCAMHS or REAL services

What do we do?

We use psychological brief interventions often called "Talking Therapies" to help you manage and cope with whatever may be a problem for you.  These are specific therapies that can help you problem solve and look at different ways of thinking, feeling and behaving.

Where can we see you?

  • at your GP's clinic/surgery
  • onsite at Rotorua Hospital

What happens when we see you?

We will make contact to arrange an appointment.  If you are unable to attend your appointment it is essential that we know.

Our service is free and we can see you for up to six sessions.

The first session is getting to know you, identify your main concerns and what you would like to get out of meeting with us - your goals.

We may also provide education about maintaining and restoring your wellbeing.

Everything we talk about is confidential though at times we may (with your consent) liaise with your GP or our team.

If there are any safety concerns for you or others we would need to discuss with others.

Your notes are kept in the GP file.

Sometimes we may ask you to complete homework or exercises to build on your coping strategies.

Did you know?

  • 1 in 5 New Zealand people suffer from depression at some stage in their lives, anxiety is very close behind.
  • 5% of people are predicted to meet the criteria for a mental health disorder sometime in their life (Te Ra Hinengaro)
  • Talking Therapies can assist in your recovery


Public Transport

For more information on public transport options, click here.


For more information on parking at Rotorua Hospital, click here.

Contact Details

8:00 AM to 4:30 PM.

Corner Arawa Street and Pukeroa Road
New Zealand

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Street Address

Corner Arawa Street and Pukeroa Road
New Zealand

Postal Address

Rotorua Hospital
Private Bag 3023
Rotorua Mail Centre
Rotorua 3046

This page was last updated at 3:37PM on May 26, 2022. This information is reviewed and edited by Lakes DHB Primary Mental Health Intervention Service (PRIMHIS).