Lakes > Public Hospital Services > Te Whatu Ora Lakes >

Lakes DHB Whare Whakaue Acute Inpatient Unit

Public Service, Mental Health, Mental Health & Addictions


8:00 AM to 4:30 PM.


Whare Whakaue is an acute inpatient unit providing assessment, treatment, stabilisation and crisis care for adults and older persons with mental illness.


Ann Maree Voss is the Clinical Nurse Manager of the Whare Whakaue Unit. 

Under her direction, Ann Maree has an incredibly dedicated team made up of a Clinical Nurse Specialist, several Clinical Nurse Shift Leaders, Registered Nurses and New Graduate Nurses. Supporting the clinical staff are support workers, health care workers, activities facilitators, ward clerk and an administrator. 

Throughout the year Lakes DHB works with Toi Ohomai Polytech to place student nurses within the inpatient unit on a 4 week placement three times a year and then a one off 10 week transitional placement for a student with a special interest in mental health.


New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care.

Non-residents may be required to pay for their health care.

Click here to read more about eligibility for funded care at Lakes DHB.


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM

Operational hours for Whare Whakaue are 24 hours, 7 days a week including public holidays.  Access to the unit through Mental Health Reception is only available during the hours shown above. 

Outside of these hours, the unit can be accessed directly through the double doors just along the drive from the main Mental Health Reception entrance.


Adult Mental Health Unit

Programme Areas

Crisis / acute, Mental health, Addictions - drug & alcohol

Programme Type

Acute services, Hospital (medical detox)



Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

DHB clinical services

Referral Process

Admission to the unit is usually via the Acute Response Team, community mental health team or internal transfer from Rotorua or Taupō Hospital Emergency Department or other medical wards.


Whare Whakaue is an acute inpatient unit, including 12 adult beds, two dedicated MHSOP (Mental Health Services for Older People) beds and one planned detox bed.

What do we do?

We will:

  • provide a service to support you to be able to return to your community as soon as you are able to do so.  This is individualised and may include medication, assistance with social support needs, group or activity work, referral to specialist services and the therapeutic skills of individual staff on the unit.
  • ask who your usual supports are, such as family, and involve them with your consent and as appropriate in your recovery journey.

What Happens When We See You?

When you are admitted to the inpatient unit you will:

  • have a primary nurse allocated, this nurse might not be with you on all shifts, but there will always be a nurse available to support you
  • have an individual plan of support, including your physical, emotional, spiritual and social health goals
  • be encouraged to join activities and groups that are available and most helpful for you, while you are on the unit
  • have meetings planned with key staff to review how you are progressing towards your goals for discharge.

Diversional Therapy

Diversional therapy involves the organisation, design and coordination and implementation of client centred leisure based activity programmes.

The aim of which is to improve the quality of life through ongoing support and development of clients' psychological, emotional, spiritual, social, physical needs and wellbeing.

Activities Available to Inpatients

  • Cultural Elements - Start the day with Karakia, join in with roopu waiata or raranga groups
  • Morning Climate Meetings - Every morning at 8.30am come for coffee in th TV lounge and connect with other Tangata Whaiora
  • Gym and Exercise - Keep fit using our wide range of gym equipment and get advice about nutrition
  • Library - Relax in our library enjoying a quiet read
  • Activities Room - Musical instruments, ping pong table, air hockey, table soccer
  • Games and Gaming - Board games, Ps3, XBox games, word find books, puzzles etc.
  • Art 4 Recovery - Explore your creative side with this no fail art approach to painting and crafts
  • Sensory Modulation - Learn the skills of emotional regulation and how to self soothe with sensory tools in the sensory room
  • Community Outings - Be a part of the social outings, come for a swim at the beach, hot pools or enjoy a relaxing walk in the redwoods
  • Organic Garden - Help out in our organic garden 

Occupational Therapy

Occupational therapy is a client-centred health profession concerned with promoting health and wellbeing through occupation.  The primary goal of occupational therapy is to enable people to participate in meaningful activities of everyday life.

Occupational therapists achieve this by working alongside people and communities to enhance their ability to engage in the occupations they want to, need to or are expected to do.

Occupation is everything people do to occupy themselves, including:

  • Looking after themselves (self care)
  • Enjoying life (leisure)
  • Contributing to the social and economic fabric of their community (productivity)

What Do We Do?

  • We provide client centred assessments, goal setting plans and offer a range of holistic occupational based interventions
  • We coordinate and deliver a recovery based therapeutic group programme suited to your individual needs and goals
  • Anxiety and stress management
  • WRAP plans
  • Cognitive assessments
  • Functional assessments (to identify your strengths and level of functioning)
  • Community reintegration/transition plans

Public Transport

For more information on public transport options, click here.


For more information on parking at Rotorua Hospital, click here.

Contact Details

8:00 AM to 4:30 PM.

Corner Arawa Street and Pukeroa Road
New Zealand

Information about this location

View on Google Maps

Get directions

Street Address

Corner Arawa Street and Pukeroa Road
New Zealand

Postal Address

Rotorua Hospital
Private Bag 3023
Rotorua Mail Centre
Rotorua 3046

This page was last updated at 3:37PM on February 11, 2021. This information is reviewed and edited by Lakes DHB Whare Whakaue Acute Inpatient Unit.