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Lakes District COVID Response: Free Mental Health and Wellbeing Support During Levels 2-4: Youth and Adult

Public Service, Mental Health


Free Mental Health and Wellbeing Support in the Lakes district for youth and adults.

Free Mental Health and Addictions Support 


LinkPeople (Bay of Plenty)

Phone: 0800 932 42

Service Navigation - Brief intervention and support to find the best services to meet their needs

Counselling support—Use the 0800 number and ask for counselling support



Lakes DHB Primary Mental Health Intervention Service (PRIMHIS)

Phone: (07) 343 7756

For all adults requiring brief supportive counselling.


Rotoura Community Youth Centre

Phone: 0800 234 509
Text - Amanda: 021 0221 8044 
Text - Maria: 021 0901 1346

Rotovegas Youth Health Nurses and a Doctor are available for phone consultations for rangatahi (15-24yrs).

Pou Rangatahi (Mental Health Practitioners)  -  for rangatahi (12 -24yrs) for support with mental health or emotional wellbeing



Rotorua phone: 07 348 2944
Rotorua email

Taupō phone: 027 200 8945
Taupō email

Mental wellbeing support for  young people aged 12-19 to build their ability to cope with life challenges and make positive decisions.  Virtual and phone services available during level 3 and 4.


Korowai Aroha

Phone: 07 348 8454

Counselling support is available—email is preferred method of contact.


Aoke te Ra (Nationwide)

Phone: 0800 000053
Lakes contact Suzy Taylor: 027 285 0061 

A free service that provides support and manaaki to individuals and whānau who have lost someone to suicide.


Health Coaches and Health Improvement Practitioners

Contact: (Rotorua) Please contact your GP to gain access to Health Improvement Practitioners. Can do virtual consults.

Find your GP here


Contact: (Taupō/Tūrangi) Please contact any of the four medical centres for a free appointment with a Health Improvement Practitioner (HIPS), available for phone and video consults, during business hours

HIPS are health professionals based in general practices who provide support for both mental and physical wellbeing, including stress, anxiety, depression, sleep problems, managing health conditions, pain.

Health Coaches can be contacted through the Pinnacle Extended Care team on 07 376 0060

Find your GP here


Tūwharetoa Health (Taupō / Tūrangi)

Phone: 07 3842 882

Perinatal Kaitiaki at Tūwharetoa Health can provide support to hapū māmā and those with pēpi under 12 months old who experience, or are at risk of experiencing, mental wellbeing challenges and distress.


 Te Arawa Whānau Ora (Rotorua)

Phone: 07 213 1995 or 0800 004 554

For whānau who may need to connect with a health coach who can provide 1:1 support.


Anamata Youth One Stop Shop

Phone: 0800 262 6282

Anamata is providing a range of virtual services including mental health 1;1 support and virtual well-being groups. 


Family Focus

Phone: 07 346 2096

Family Focus Rotorua provides counselling and support for anyone who has experienced or is at risk of family and sexual harm.  



  • Need to Talk? Free call or text 1737 anytime, talk with a trained counsellor about depression/anxiety/distress.
  • Alcohol & Drug Helpline: 0800 787 799

  • Healthline for advice from trained registered nurses call: 0800 611 116

  • Lakes Crisis LineIf you are in crisis and need urgent assistance please phone 0800 166 167 . Or Contact emergency services 111



Rotorua Police - Welfare Checks

If you are concerned about someone: request a welfare check

Phone: 105 or (07) 349 9554


E-Mental Health Tools


  • Mentemia—” Tried & tested tools delivered in bite sized chunks”

  • Clearheadfree resources and self-management tools

  • Just a Thought is a free online tool that offers evidence-based CBT courses.

  • Le Va #catchyourselftools to help you and your family stay safe in your bubble

  • Melon Health provides online tools and resources to help people manage stressful times, and also has an app available for download

  • Calm - Guided meditation to help improve health, mood and sleep.



  • SPARX is a computerised self-help programme intended to help people aged 12-19 who may be feeling down

  • Mental Wealth by Le Va provides online resources to help young people look after their mental health, and includes online counselling

  • The Lowdown provides videos and articles about anxiety and depression and also includes support through a free 24/7 helpline, text and webchat

  • Aroha is a chatbot to help young people cope with stress

  • Youthline provides support for young people via the fee call service, text and webchat

  • Sparklers is a free online toolkit of wellbeing activities for tamariki Years 1 to 8.


Contact Details

This page was last updated at 2:21PM on January 18, 2022. This information is reviewed and edited by Lakes District COVID Response: Free Mental Health and Wellbeing Support During Levels 2-4: Youth and Adult.