When you use health services you are protected by a number of rights. These rights include (but are not limited to):

• Respect and privacy
• Confidentiality
• Fair treatment
• Acceptance of your beliefs and practices
• Dignity and independence
• Information to enable you to make choices about the treatment you receive
• To have your questions answered
• Choice about participation in teaching and research
• To have your complaints taken seriously

These are explained in full in The Code of Health & Disability Services Consumers' Rights.

If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to:

Health & Disability Commissioner
Telephone (09) 373 3556 or 0800 11 22 33

Privacy Commissioner
Telephone (09) 302 8655 or 0800 80 39 09

Counties Manukau Health Complaints and Feedback Procedure

At Taunaki & Te Puawaitanga we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it.  Happy feedback is also welcomed.

Click here to submit your feedback online.

Alternatively you can download and print the patient Feedback Form.