Neurosurgery | Auckland | Te Toka Tumai

Referral Process

Referrals to the Neurosurgical Department are carefully triaged by specialist consultants, who assess and categorise each case based on clinical urgency:

• High-priority cases (Priority 1) are booked immediately for outpatient consultation and further management.

• Urgent or acute presentations should be referred via the Emergency Department, where they will be assessed by the on-call neurosurgical registrar.

• Routine or non-urgent cases will be reviewed and graded accordingly, with appropriate outpatient follow-up arranged if necessary.

Please ensure all referrals are accompanied by relevant clinical information and imaging to support timely and accurate triage.

Eligibility for Publicly Funded Health Care in New Zealand

All New Zealand citizens and residents are entitled to publicly funded health care. This means:

• Free or subsidised treatment is available for health services provided in public hospitals and by some community providers.

• Eligibility typically includes:

  • New Zealand citizens

  • Permanent residents

  • Certain visa holders who meet residency requirements

• Some services outside the public system may require additional payment or private insurance.

Public funding ensures that essential health care is accessible to everyone who is eligible, regardless of their ability to pay.

Monday to Friday: 8:00 AM – 5:00 PM

• Weekends/Public Holidays: Emergency services only

For urgent or emergency neurosurgical care, the on-call team is available 24/7.

A longer appointment time, Assistance to move around, Mobility parking space, More space to move around, NZ sign language interpreter, Quiet, low sensory environment, Support to make decisions, Wheelchair access, Wheelchair accessible toilet

Child / Tamariki friendly, Face to face / Kanohi ki te Kanohi, LGBTQIA+ friendly, Online / virtual / app, Phone, Speak with men / tane, Speak with women / wahine

Visiting hours for Ward 83 at Auckland City Hospital are generally from 11:00 AM to 1:00 PM and 3:00 PM to 8:00 PM daily. However, these times may vary depending on the specific needs of the ward. It's advisable to contact the ward directly or call Patient Enquiries at 09 375 4300 to confirm the exact visiting hours for Ward 83. Please note that only two visitors per patient at a time are typically allowed, and overnight stays are generally not permitted unless arranged in advance with the charge nurse. If you or your visitors are feeling unwell, it's recommended to postpone your visit to protect patients and staff.

Parking is at a premium at Auckland Hospital, so please allow plenty of extra time to find parking before your outpatient clinic appointment.

Grafton Pharmacy is a well-established community pharmacy located at 29 Park Road, Grafton, Auckland 1023. They offer a comprehensive range of services, including prescription dispensing, over-the-counter medications, health supplements, and professional medical advice. The pharmacy is open seven days a week, including most public holidays, and provides multilingual support, including Mandarin/Chinese speakers.

Arrival

• Arrive 15–30 minutes early to allow time for check-in and paperwork.

• Parking is limited and often busy, so allow extra time for parking or consider public transport.

• The Neurosurgery outpatient clinic is located on Level 6, Auckland City Hospital — follow the signs or ask staff for directions.

www.adhb.health.nz/