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Waitematā DHB Continence Service

Public Service, Older People's Health, Community, Community Health


Continence Nurse Specialists work with patients who have continence problems. They link with other clinicians such as geriatricians, physiotherapists, dietitians and occupational therapists as required. This service is part of the District Nursing Service.

The service provides:

  • Assessment of urinary and faecal incontinence
  • Bladder retraining programmes
  • Bladder and bowel management care and advice
  • Education for patients/caregivers
  • Referral to a continence physiotherapist for assessment and treatment
  • Consultation and advice on medication-induced incontinence
  • Advice on continence products and the supply of products where the Ministry of Health Continence Service Specifications criteria are met and according to Waitematā DHB Continence Service protocols.

Referral Expectations

In accordance with the service specifications provided by the Funder, and with the patient’s permission, referrals will be accepted from:

  • Self, family, caregivers, health professionals, GPs, hospital staff and specialists.


Entry Criteria

Any adult patient in the community who has a continence problem requiring advice, support, care and at times, supplementary supplies, to enable them to manage this issue at home.


Please telephone the Referral Screener for all requests, information and advice:
Phone: (09) 486 8945 ext 43222 (8.00am - 4.30pm; Monday to Friday)
Email: (for referrals)

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North Auckland, West Auckland

Contact Details

Please telephone the Referral Screener on the above number for all requests, information and advice.

136 Whangaparaoa Road
Red Beach

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Street Address

136 Whangaparaoa Road
Red Beach

Postal Address

Continence Nurse Specialists
Community Health Services
PO Box 93 503
North Shore 0740

This page was last updated at 12:17PM on May 7, 2021. This information is reviewed and edited by Waitematā DHB Continence Service.