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Waitematā DHB Needs Assessment & Service Co-ordination (NASC)

Public Service, Older People's Health, Community, Community Health


About the Service

NASC helps older adults and their caregivers access support services in the community.  We enable older adults to stay at home as safely and independently as possible as their needs change or following an admission to hospital.

NASC assists younger adults who require support services following illness or hospitalisation, have a chronic health condition or as part of a palliative care package.

We work with patients and their families/ whānau to assess and plan their support needs.  NASC then coordinates support services for as long as they are applicable.
Some of the support services that may be available are:

  • Assistance with personal cares such as showering, dressing, meal preparation, Meals on Wheels, medication, transfers and mobility
  • Assistance with household management
  • Aged Related Residential Care
  • Respite services including respite at home, day stay, residential respite
  • Carer support.

NASC can also advise on services which are income or asset tested and have an entry criteria. 

How do I access this service?

Make an appointment

Referral Expectations

Under the terms of the contracts for service held by NASC, and with the patient’s permission, referrals are accepted from:
  • Self, family, caregivers, health professionals, GPs, hospital staff and specialists.

Entry Criteria

Support services are available through NASC if you are:

  • Over 65 years of age and have a disability or health related need
  • 16 to 64 years of age and have support needs resulting from an acute illness or you require palliative care
  • 16 to 64 years of age and have support needs due to a chronic health condition. 

Please contact the NASC Triage Team for all NASC requests, information and advice:
Phone:  (09) 442 7171 (8.00am - 4.30pm; Monday to Friday)
Email: (for referrals)


  • No charge to New Zealand citizens and residents, providing you meet the set criteria.  The Needs Assessor will discuss this at your assessment.  Proof of residency may be required.
  • Non New Zealand residents do not qualify and are not entitled to access this service.

Services Provided

Home support

  • Carers
  • Cleaning (personal care)
  • Meals
  • Needs assessment

Older adult / Kaumātua

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North Auckland, West Auckland