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Auckland DHB Pacific Health

Public Service, Other, Cancer Network Group, Pasifika


8:00 AM to 4:30 PM.




Pacific Health Support Service, formerly known as Pacific Family Support Service (PFSS), was established in September 1997. The aim of the service is to contribute to the health improvement of Pacific Peoples by improving access for Pacific people to hospital care.

The Vision is “Healthy Pacific Families”. Key Values include: Affirms the importance of family and extended family as the foundation of our existence; recognises the dynamic diversity of Pacific Peoples’ values, beliefs and lifestyles; acknowledges Te Tiriti O Waitangi and the sovereignty of Tangata Whenua; recognises and acknowledges the importance of holistic wellbeing which encompasses our spiritual, mental, social and physical wellbeing and; operates on the basis that the health of our children is the wealth of our future.

The Service

The Pacific Health Support team is a cultural and social support service for Pacific inpatients at Auckland City Hospital. The Team - Family Support Workers - initiates contact and engages with Pacific patients offering ‘social and cultural support’ to all Pacific patients and their families.

The Team works as part of the multidisciplinary health teams (doctors, nurses, social workers, physiotherapists and dietitians etc.) contributing cultural knowledge to assist individual clinicians or teams to maximise and enhance effective communication between Pacific patients and their families ensuring effective, responsive and appropriate healthcare. Family Support Workers are involved in care planning through to discharge planning.  Returning patients to their families and community requires careful planning and collaboration with providers and programmes located in primary healthcare.

The service will ensure that:

• Where required and/or appropriate, communication between Pacific patients, their families and clinicians is effective and the best information is acquired so that the clinical functions of assessment, diagnosis, treatment and post-discharge are carried out correctly and that patients and their family understand and are engaged in the process.

• The Pacific family’s cultural values and social needs are acknowledged, respected, responded to accordingly and integrated into their care.

• Pacific Health maintain strong links and relationships with other key providers e.g. Social services, Chaplaincy, WINZ, Housing NZ, Primary Health Care and Community services to ensure appropriate holistic care is able to be accessed easily.

• Appropriate discharge planning occurs to improve the patient’s transition from hospital back into the community and primary healthcare services. The long term goal is to ensure compliance with prescribed post-discharge care and to minimise inappropriate readmissions.

A Pacific health support worker will visit you:

• When you are referred by a health professional from a hospital/community health service.

• When you ask a health professional to contact Pacific Health Support Services on your behalf.


Pacific Health specialty nursing support

Pacific Planned Care Navigation: Pacific nurse navigators (Clinical Nurse Specialists) with clinical and cultural expertise helping improve care services for Pacific patients and families in the planned care pathway (surgical services).  

Fanau Ola Services: Specialty Clinical Nurses Pacific with clinical and cultural expertise helping improve care services for Pacific patients and their families (General medicine & outpatient clinics ).


Director of Nursing Pacific & Pacific Health:

Abel Smith 021 871449

Matua. Leaupepe Sene Fuimaono (Samoan)

Siai Sausau (Samoan) 

Tauafu Havili (Tongan)

Referral Expectations

The Pacific Health support worker will:

• Support the patient and his/her family to engage with ADHB services and ensure communication between them is optimal. Identify resources which may support and improve the patient’s journey.

• Ensure socio-cultural issues are highlighted in the clinical encounter, i.e. clinicians/health team are offered a Pacific patient’s perspective, identifying relevant cultural information and social needs for informed decision making.

• On request, work with Pacific patients, their families and multidisciplinary teams to ensure they are effectively engaged in ongoing care and discharge planning.

• Ensure (where required) discharge and follow up processes occur in the community through linkages with community providers and workers.

(N.B. The Pacific Health Support worker does not replace the role of the interpreter, but will provide cultural support to the patient and family).


The services offered by Pacific Health are free of charge.


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM

Pacific Health Service 8.00 am - 4:30 pm Wards & other areas/services.

AFTER HOURS: Please contact Director of Nursing Pacific & Pacific Health Abel Smith (021 871 449)


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Services Provided

Cultural support

  • Cultural advocacy services
  • Cultural beliefs
  • Pacific Island people


  • Support during treatment
  • Support for family/whānau/partners

Welfare & advocacy services

  • Advocacy services

Contact Details

Auckland City Hospital

Central Auckland

8:00 AM to 4:30 PM.

Abel Smith - Director  of Nursing Pacific & Pacific Health
Email: AbelS@adhb.govt.nz
Mob: 021 871 449
Ext: 25037

Matua. Leaupepe Sene Fuimaono (Samoan)
Ext: 29177
Email: SeneF@adhb.govt.nz

Siai Sausau (Samoan)
Ext: 29176
Email: SiaiS@adhb.govt.nz

Tauafu Fonua (Tongan)
Email: FonuaT@adhb.govt.nz



Pacific Planned Care Navigation services: (surgical services) for referrals email: pacificcarenavigator@adhb.govt.nz. Team Leader/NUM Pauline Fakalata, PFakalata@adhb.govt.nz

Fanau Ola Services: (general medical services) for referrals email:PacificHealthService@adhb.govt.nz.       Team Leader/NUM Pauline Fakalata ,PFakalata@adhb.govt.nz


Auckland City Hospital
2 Park Road
Building 1, Level 12
Auckland 1023

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Street Address

Auckland City Hospital
2 Park Road
Building 1, Level 12
Auckland 1023

Postal Address

Pacific Health
AKA - Pacific Family Support
Private Bag 92 024
Auckland Mail Centre
Auckland 1142

This page was last updated at 11:19AM on March 17, 2022. This information is reviewed and edited by Auckland DHB Pacific Health.