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Maaori (Māori) Health Provider Services | Counties Manukau | Te Whatu Ora

Public Service, Other, Kaupapa Māori


8:00 AM to 4:30 PM.


Formerly Counties Manukau Health Maaori (Māori) Health Provider Services

Maaori Health Inpatient Services

The Maaori Health Inpatient Provider Arm Service is a Monday to Friday 0800 – 1630 whaanau-centred and outcomes-focused service that provides support to all Maaori patients and their whaanau who are admitted to a Counties Manukau Health hospital. The service links patients and their whaanau with Maaori and non-Maaori community providers to reduce risks of readdressing need, through the utilisation of tools, processes and enablers across the health and disability system.

Service Objectives

  • To support seamless care transitions through the healthcare system for Tamariki-Mokopuna, Maaori patients with high health needs and their whaanau.
  • To work with whaanau to identify goals and implement strategies or interventions to reduce avoidable hospital admissions.
  • To improve engagement with primary care Maaori and non-Maaori community providers and promote healthy lifestyles to ensure Maaori patients and their whaanau are supported on discharge from hospital.

Service Delivery and Coverage

There are three key areas in the hospital that the Maaori Health Provider Arm Service focuses on:

  1. High Complex Needs - The service aims to support Maaori with high complex health and social needs including Long Term Conditions, to ensure they get access to services earlier than they otherwise would, in a planned, proactive model of integrated care. The service combines a whaanau-centred care and case management approach to service delivery. Following an admission to hospital, a process of engagement – assessment – and transition to self-management is followed.
  2. Mama, Pepi, Tamariki - The service aims to support Maaori mothers, their babies and children from inception to 14 years, who would be classified as vulnerable and high risk of poor maternal health outcomes due to a range of clinical and social factors. The service will ensure they get access to the services at an early stage using a planned and proactive model of care. The service combines a whaanau-centred model of care and case management approach through appropriate community providers, to service delivery.
  3. Critical and Complex Care (Advanced Care Planning) - The service aims to support Maaori admitted to Intensive Care Unit (ICU), Coronary Care Unit (CCU), High Dependency Unit (HDU), Burns Unit and Spinal Unit. Cultural and Tikanga support, along with bereavement and grief support is provided to whaanau.

Common interventions include but are not limited to:

service navigation and/or coordination where appropriate in the hospital setting and support for:

  • whaanau hui/group conferences
  • health literacy/education/advocacy
  • housing/ accommodation
  • budgeting

Referral Expectations


Written request/referral for Maaori Health Support or Services

  • Staff member for the patient must fill in Maaori Health Referral form  (also located on wards in Admin and Ward Clerk area).

  • Please attach patient label to the top of the referral form and include your name and contact number as the referrer and all relevant information regarding the reason for the referral.

  • Referral forms with insufficient information could potentially result in your referral being delayed, if not declined, in which case you will be notified as soon as possible - if you need clarification or help please contact Maaori Health Services

  • Once the referral form is completed you can email:

Phone request/referral for Maaori Health Support or Services

  • Written requests/referrals are preferred, however in some urgent instances you can ring Maaori Health's on-call Internal Ext; 59955.

  • We will need your name and contact number as well as the patient's name, NHI Number, ward and room number, and the reason for the referral e.g. relevant patient history and any observations you have made in your professional opinion.


Free Service


8:00 AM to 4:30 PM.

Mon – Fri 8:00 AM – 4:30 PM

We are closed weekends and public holidays

Visiting Hours

Usually 2pm till 8pm. However, if outside of these hours please negotiate with the Charge Nurse as they will do their best to support you. This is so your whaanau can get the rest they need. However, if you are a key caregiver please let the appropriate staff know.


Pataka Food Court is available by the main entrance inside the hospital, just look for the directions at the main entrance or ask for assistance. Otherwise there are vending machines or coffee stalls.

Within 1-2 kms there are also food outlets that provide affordable food both in Māngere or Papatoetoe, particularly at the northern end of Hospital Road, turn left over the railway bridge.

Travel Directions

We are situated at Building 38b Western Campus (Te Whare Rapu Ora, Between Home Health and Renal Dialysis) Orakau Road Māngere East (off Grey Avenue opposite De La Salle College).

Get directions

Public Transport

Go to ATHOP website or phone 09 366 4467.

Trains and buses operate regularly and stop right outside the hospital, there are more services that run during peak hours.

They have all the details of buses and trains going to Counties Manukau Health/Middlemore Hospital and Manukau Superclinic.

There is also a shuttle service available, please phone the main number on 09 276 0000.

If you have a disability and may require assistance phone the main hospital number as above and ask for Disability Services Support during normal working hours and they will be able to assist you.

Get directions


On site parking is costly, so public transport is best advised. There is also free off street parking within 1-2 kms but it is advisable to check that it is NOT paid for parking/or that there is not a time limit. So PLEASE CHECK.

If an emergency you can be dropped straight off at the Emergency Department entrance or the Birthing Unit entrance both on the main hospital road.


Currently we have NO emergency accommodation and local hotels are often fully booked. It is advisable to please try and arrange some form of accommodation with whaanau or elsewhere before you arrive.


Haumanu Pharmacy is in the hospital grounds by the main entrance opposite Subway.

  • Open 7 days a week, Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 6pm
  • Phone: 09 277 3425
  • Email: haumanu.pharmacy@middlemore.co.nz


Contact main hospital on 09 276 0000

Security patrol certain areas of the hospital grounds only and are onsite at the Main Entrance of the Emergency department


Any urgent concerns phone the Main reception 09 276 0000 and ask for the Oncall Duty Manager

Contact Details

Middlemore Hospital

South Auckland

8:00 AM to 4:30 PM.

Current Key Contacts:

Maaori Health Inpatient Services
John Paterson
09 276 0139 ext: 59955

General Manager
Counties Manukau Maaori Health
Sharon McCook


Middlemore Hospital
Western Campus
Building 38b
Te Whare Rapu Ora (Between Home Health and Renal Dialysis)
Orakau Rd
Mangere East

Information about this location

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Get directions

Street Address

Middlemore Hospital
Western Campus
Building 38b
Te Whare Rapu Ora (Between Home Health and Renal Dialysis)
Orakau Rd
Māngere East

Postal Address

Private Bag 93311
Auckland 1006

This page was last updated at 2:02PM on March 16, 2020. This information is reviewed and edited by Maaori (Māori) Health Provider Services | Counties Manukau | Te Whatu Ora.