The Patient Safety & Quality Improvement Directorate (PSQID) was established in September 2012 and encompasses the former Quality Resource Unit. The Directorate now has a greater emphasis on improving patient safety and quality improvement, as well as playing a key role in supporting the management of adverse events (incidents) and complaints and ensuring the hospital is compliant with health standards through a regular national certification process.

The Directorate is involved with:

• Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standards NZS8134:2008 which support the safe provision of services to the consumer.
• Clinical Audit
• Compliance Audit (audit against organisational policies)
• CRAB (software for monitoring and predicting clinical outcomes)
• DATIX (software for patient safety, risk management, patient complaint management, and adverse event reporting)
• Patient Experience (bedside and national surveys)
• Management of Controlled Documents and Patient Information
• Managing complaints process and other feedback
• Patient Safety and Quality Improvement projects
• Quality & Safety Markers
• Tracer Audits (audit of the patients journey in hospital)
• Quality awards ( recognising excellence in DHB projects)