Northland DHB Patient Safety & Quality Improvement Directorate
The Patient Safety & Quality Improvement Directorate (PSQID) was established in September 2012 and encompasses the former Quality Resource Unit. The Directorate now has a greater emphasis on improving patient safety and quality improvement, as well as playing a key role in supporting the management of adverse events (incidents) and complaints and ensuring the hospital is compliant with health standards through a regular national certification process.
|Cristina Ross||Manager Patient Safety & Quality Improvement Directorate|
Organisational Compliance / Feedback Manager
Patient Safety & Compliance Manager
Clinical Audit Manager
|Karen Bennett||Quality Improvement Facilitator|
|Karen Ludgate||Technical Administrator & Support|
|Rowan Croft||Quality Systems and Performance Analyst|
|Gaye Gosling||Administration Assistant / Feedback|
The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standards NZS8134:2008 which support the safe provision of services to the consumer.
The Directorate is also involved with:
- Clinical Audit
- Compliance Audit (audit against organisational policies)
- CRAB (software for monitoring and predicting clinical outcomes)
- DATIX (software for patient safety, risk management, patient complaint management, and adverse event reporting)
- Patient Experience (bedside and national surveys)
- Patient Safety and Quality Improvement projects
- Quality & Safety Markers
The unit is open Monday to Friday 8:00 am to 4:30 pm
Feedback on Services at Northland District Health Board
For any feedback such as compliments, complaints and suggestions contact us:… More
(09) 430 4101 extn: 7209 or 8805
(09) 430 0007
Fax (09) 430 4115 during working hours; (09) 430 4132 after hours
Emergency Department: Open 24 hours / 7 days, Phone (09) 430 4100
Private Bag 9742
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This page was last updated at 1:37PM on October 5, 2016. This information is reviewed and edited by Northland DHB Patient Safety & Quality Improvement Directorate.