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Northland DHB Patient Safety & Quality Improvement Directorate

Public Service, Other


8:00 AM to 4:30 PM.


The Patient Safety & Quality Improvement Directorate (PSQID) was established in September 2012 and encompasses the former Quality Resource Unit. The Directorate now has a greater emphasis on improving patient safety and quality improvement, as well as playing a key role in supporting the management of adverse events (incidents) and complaints and ensuring the hospital is compliant with health standards through a regular national certification process.

The Directorate is involved with:

  • Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standards NZS8134:2008 which support the safe provision of services to the consumer.
  • Clinical Audit
  • Compliance Audit (audit against organisational policies)
  • CRAB (software for monitoring and predicting clinical outcomes)
  • DATIX (software for patient safety, risk management, patient complaint management, and adverse event reporting)
  • Patient Experience (bedside and national surveys)
  • Management of Controlled Documents and Patient Information
  • Managing complaints process and other feedback
  • Patient Safety and Quality Improvement projects
  • Quality & Safety Markers
  • Tracer Audits (audit of the patients journey in hospital)
  • Quality awards ( recognising excellence in DHB projects)


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM


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Contact Details

8:00 AM to 4:30 PM.

Tohorā House
Whangarei Hospital Campus
Maunu Road
Northland 0110

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Street Address

Tohorā House
Whangārei Hospital Campus
Maunu Road
Northland 0110

Postal Address

Whangārei Hospital
Private Bag 9742
Whangārei 0148

This page was last updated at 8:42AM on December 17, 2021. This information is reviewed and edited by Northland DHB Patient Safety & Quality Improvement Directorate.