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Northland DHB Patient Safety & Quality Improvement Directorate
Public Service
Today
8:00 AM to 4:30 PM.
Description
The Patient Safety & Quality Improvement Directorate (PSQID) was established in September 2012 and encompasses the former Quality Resource Unit. The Directorate now has a greater emphasis on improving patient safety and quality improvement, as well as playing a key role in supporting the management of adverse events (incidents) and complaints and ensuring the hospital is compliant with health standards through a regular national certification process.
The Directorate is involved with:
- Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standards NZS8134:2008 which support the safe provision of services to the consumer.
- Clinical Audit
- Compliance Audit (audit against organisational policies)
- CRAB (software for monitoring and predicting clinical outcomes)
- DATIX (software for patient safety, risk management, patient complaint management, and adverse event reporting)
- Patient Experience (bedside and national surveys)
- Management of Controlled Documents and Patient Information
- Managing complaints process and other feedback
- Patient Safety and Quality Improvement projects
- Quality & Safety Markers
- Tracer Audits (audit of the patients journey in hospital)
- Quality awards ( recognising excellence in DHB projects)
Hours
8:00 AM to 4:30 PM.
Mon – Fri | 8:00 AM – 4:30 PM |
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Services
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Contact Details
Whangārei Hospital
Northland
Phone
(09) 430 4101 extn: 7209 or 8805
Fax
(09) 430 0007
Email
Ground Floor
Maunu House
Whangarei Hospital
Maunu Road
Whangarei
Street Address
Ground Floor
Maunu House
Whangarei Hospital
Maunu Road
Whangarei
Postal Address
Whangarei Hospital
Private Bag 9742
Whangarei 0148
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This page was last updated at 3:31PM on February 9, 2021. This information is reviewed and edited by Northland DHB Patient Safety & Quality Improvement Directorate.