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Northland DHB Patient Safety & Quality Improvement Directorate
Public Service, Other
Today
8:00 AM to 4:30 PM.
Description
The Patient Safety & Quality Improvement Directorate (PSQID) was established in September 2012 and encompasses the former Quality Resource Unit. The Directorate now has a greater emphasis on improving patient safety and quality improvement, as well as playing a key role in supporting the management of adverse events (incidents) and complaints and ensuring the hospital is compliant with health standards through a regular national certification process.
The Directorate is involved with:
- Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standards NZS8134:2008 which support the safe provision of services to the consumer.
- Clinical Audit
- Compliance Audit (audit against organisational policies)
- CRAB (software for monitoring and predicting clinical outcomes)
- DATIX (software for patient safety, risk management, patient complaint management, and adverse event reporting)
- Patient Experience (bedside and national surveys)
- Management of Controlled Documents and Patient Information
- Managing complaints process and other feedback
- Patient Safety and Quality Improvement projects
- Quality & Safety Markers
- Tracer Audits (audit of the patients journey in hospital)
- Quality awards ( recognising excellence in DHB projects)
Hours
8:00 AM to 4:30 PM.
Mon – Fri | 8:00 AM – 4:30 PM |
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Services
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Contact Details
Whangārei Hospital
Northland
8:00 AM to 4:30 PM.
Tohorā House
Whangarei Hospital Campus
Maunu Road
Whāngarei
Northland 0110
Street Address
Tohorā House
Whangārei Hospital Campus
Maunu Road
Whāngarei
Northland 0110
Postal Address
Whangārei Hospital
Private Bag 9742
Whangārei 0148
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This page was last updated at 8:42AM on December 17, 2021. This information is reviewed and edited by Northland DHB Patient Safety & Quality Improvement Directorate.