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Northland DHB Patient Safety & Quality Improvement Directorate

Public Service


8:00 AM to 4:30 PM.


The Patient Safety & Quality Improvement Directorate (PSQID) was established in September 2012 and encompasses the former Quality Resource Unit. The Directorate now has a greater emphasis on improving patient safety and quality improvement, as well as playing a key role in supporting the management of adverse events (incidents) and complaints and ensuring the hospital is compliant with health standards through a regular national certification process.

 Our Team

Name  Role
Ayshea Green Manager Patient Safety & Quality Improvement Directorate
Christine McKerrow

Organisational Compliance / Feedback Manager

Bella Atherton

Patient Safety & Clinical Compliance Manager

Vita Badran

Clinical Audit Manager

Trudi Dahlkamp Quality Improvement Facilitator
Karen Ludgate Technical Administrator & Support
Rowan Croft Quality Systems and Performance Analyst
Keri Linklater  Patient Experience Manager
Sophie Cornell Document Control & Project Support
Kim Doble Administration Support

 The Directorate is involved with:

  • Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standards NZS8134:2008 which support the safe provision of services to the consumer.
  • Clinical Audit
  • Compliance Audit (audit against organisational policies)
  • CRAB (software for monitoring and predicting clinical outcomes)
  • DATIX (software for patient safety, risk management, patient complaint management, and adverse event reporting)
  • Patient Experience (bedside and national surveys)
  • Management of Controlled Documents and Patient Information
  • Managing complaints process and other feedback
  • Patient Safety and Quality Improvement projects
  • Quality & Safety Markers
  • Tracer Audits (audit of the patients journey in hospital)
  • Quality awards ( recognising excellence in DHB projects)


8:00 AM to 4:30 PM.

Mon – Fri 8:00 AM – 4:30 PM


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Contact Details

Whangarei Hospital


Fax (09) 430 4115 during working hours; (09) 430 4132 after hours

Emergency Department: Open 24 hours / 7 days, Phone (09) 430 4100

Feedback, compliments, complaints and suggestions

Ground Floor
Maunu House
Whangarei Hospital
Maunu Road

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Street Address

Ground Floor
Maunu House
Whangarei Hospital
Maunu Road

Postal Address

Whangarei Hospital
Private Bag 9742
Whangarei 0148

This page was last updated at 2:46PM on July 9, 2018. This information is reviewed and edited by Northland DHB Patient Safety & Quality Improvement Directorate.