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Starship Paediatric Family Information Service

Public Service


The Family Information Service is a free service that provides families/whanau/caregivers with up-to-date, easy-to-read consumer health information on children's medical conditions and disabilities, including support group contact details.

Located on level three of Starship near the Outpatients department, parents/caregivers and members of the extended family/whanau are welcome to come and visit us. Information is available on:

  • medical conditions and treatments
  • disabilities, genetic conditions
  • hospitalisation
  • support groups
  • coping with death and illness
  • parenting issues relating to children with health problems or disabilities
  • mental health issues

There is a small library of books and videos/dvds that can be borrowed by families while their child is in hospital.


Open Monday to Friday 10:00 AM – 2:00 PM

Referral Expectations

No referral is needed to access this service. You may also ask your health professional to request information on your behalf.


  • Disclaimer

    Information provided by the Family Information Service is not intended to replace qualified medical or professional advice.… More

Contact Details

General Enquiries:
(09) 3074949
Outpatient Appointments:
(09) 638 0400 or 0800 PATIENT 0800 728 436 or scheduling@adhb.govt.nz
Emergency Department:
Open 24 hours / 7 days, Phone (09) 307 4902
GP/External Specialist Help Desk:
(09) 3072800

2 Park Road
Auckland 1023

Information about this location

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Street Address

2 Park Road
Auckland 1023

Postal Address

Starship Child Health
Private Bag 92 024
Auckland Mail Centre
Auckland 1142
New Zealand

This page was last updated at 1:46PM on October 31, 2018. This information is reviewed and edited by Starship Paediatric Family Information Service.