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Transport & Accommodation Assistance | Waikato | Te Whatu Ora

Public Service, Other, Community Health


9:00 AM to 4:00 PM.


Waikato DHB Transport & Accommodation Assistance

Waikato DHB services a wide area, and many of our patients come from out of town. 

The NTA policy provides some targeted financial assistance for those in need who experience inequity that are domiciled within the Waikato DHB/Health NZ region i.e. within Waikato DHB/Health NZ defined boundaries (Localities).

This assistance is for patients who are required to travel from their residential address to reach specialist hospital treatment and general health care appointments where their locations don’t have health services available within reasonable commuting distance. 

These patients and their support persons may be eligible to access travel assistance as outlined in the Ministry of Health NTA Policy. In additional to this, there are local exceptions that Waikato DHB/Health NZ has put in place to enable equitable access to healthcare within the Waikato district (localities) and equitable access to health care that is not available in the Waikato district.  

Transport and Accommodation Assistance

  • Waikato DHB Transport Service - shuttle service for patients needing transport to attend out of town health related appointments
  • Private Vehicle Mileage - reimbursement for mileage between a patient's home address and the attending facility
  • Accommodation Costs - accommodation can be booked on your behalf at one of our preferred accommodation providers or you can claim back some accommodation costs for your own arrangements.

Please note: Not everyone qualifies for assistance.  Our NTA Coordinators can discuss your circumstances to see what help is available.

Referral Expectations

If you answer YES to any of the following you are most likely eligible for NTA and should call Waikato DHB NTA Coordinators to enquire about the services we offer.

If you have been referred from one specialist to another specialist (not your GP/family doctor) and you: 

  • are a child and need to travel more than 80km one way to your appointment
  • are an adult and need to travel more than 350km one way to your appointment
  • are a child with a Community Services Card (or linked to parents) and need to travel more than 25km one way to your appointment
  • are an adult with a Community Services Card who needs to travel more than 80km one way to your appointment
  • have 22 specialist visits within two months
  • have six specialist visits within six months and travel more than 25 km (child) or 50km (adult) one way to your appointment.

To find out if you qualify please phone: 

  • National Travel Assistance (NTA) Office 07 839 8899 extn 97233
  • Monday to Friday 9.00am — 4.00pm (excluding public holidays).
  • After hours/weekends/public holidays - Enquiries to the Duty Manager via the front reception.


9:00 AM to 4:00 PM.

Mon – Fri 9:00 AM – 4:00 PM

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (29 Mar), Easter Sunday (31 Mar), Easter Monday (1 Apr), ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan).

Services Provided


Private Vehicle Mileage

  • Hospital transport/ shuttle
  • Private Vehicle Mileage

Contact Details

9:00 AM to 4:00 PM.

This page was last updated at 2:54PM on June 21, 2022. This information is reviewed and edited by Transport & Accommodation Assistance | Waikato | Te Whatu Ora.