Public Hospital Services > Waitematā District Health Board (WDHB) >

Waitematā DHB Child & Family Services

Public Service, Paediatrics, Community, Community Health


Waitematā DHB Child & Family Services

The Child & Family Service is a free community based primary health service providing support to children, young people and their families through a multidisciplinary health team.
The Child & Family team offers services to children 0-18yrs through two main service areas:
  • School/pre-school health – health education, health promotion, hearing and vision screening, child protection, referral management, responding to self-referrals, immunisation, epidemic response, specialist ear nursing.
  • Family support – parenting support and education, child protection, well child care.
The service employs:
  • Public Health Nurses
  • Medical Officer
  • Vision Hearing Technicians
  • Ear Nurses
  • Community Health Assistants
  • Health Promoting Schools Advisors
  • Child Health Social Workers

How do I access this service?


Referral Expectations

Please complete and submit the eReferral form which can be found on Medtech and My Practice.

  Contact details for referrals:

Child Health Referral Service 

Phone: 0800 247 333



  • Public Health Nurses

    Public Health Nurses (PHNs) are registered nurses who visit schools regularly and are available to discuss concerns about children’s health, growth and development including skin and ear infections, sore throats and rheumatic fever, asthma and eczema, behavioral difficulties, bedwetting and soiling, hearing and vision concerns, and nutrition and diet.… More

  • School-Based Immunisation Programme [SBIP]

    The  NZ Immunisation Schedule recommends vaccinations for students at 11 and 12 years of age.… More PDF

  • Medical Officer

    The Medical Officer is a general Medical Practitioner with a focus on child & adolescent health.  The Medical Officer provides a clinical oversight for the service, including organising and authorising standing orders. More

  • Vision Hearing Technicians

    Vision Hearing Technicians provide skilled screening for children and adolescents in pre-schools, schools, clinics and home settings.… More

  • Ear Nurses

    Ear Nurses are registered nurses with a community health background, who have undertaken training and developed expertise in the care of children with middle ear problems.… More

  • Community Health Assistants

    Community Health Assistants are multi-skilled, providing support and assistance to the Child & Family Team. … More

  • Child Health Social Workers

    Child Health Social Workers provide a consistent, comprehensive approach to support the well-being and protection of children and young people who may be at risk.  They accept referrals for children and young people who may potentially be at risk of neglect/abuse, behavioral concerns, or family/environmental issues which impact upon children… More

Services Provided

Family / whānau

  • Parenting education
  • Postnatal support
  • Support

Mother and child / Māmā and pēpi

  • Health checks
  • Immunisation
  • Parenting education
  • Postnatal support

Screening and prevention

  • Immunisation

Document Downloads

Contact Details

West Auckland ph: (09) 839 0000
North Shore ph: (09) 486 8996
Helensville ph: (09) 420 9450
Hibiscus Coast ph: (09) 427 0300
Warkworth ph: (09) 422 2700
Wellsford: contact Warkworth or West Auckland

Street Address

9 Karaka Street
North Shore City 0622

Waitakere Hospital
55-75 Lincoln Road

Hibiscus Coast Community Health Centre
136 Whangaparaoa Rd
Red Beach

This page was last updated at 3:04PM on April 28, 2021. This information is reviewed and edited by Waitematā DHB Child & Family Services.