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Wellington Children's Hospital

Public Service

Description

Children's Clinic (Outpatients Department)
To get to the Children's Outpatient Department, enter off Riddiford Street and park under the new hospital:

  • take the orange lift to Level 3
  • turn right when you get out of the lift. At the end of the corridor you can see the Grace Neill Block (GNB) link bridge diagonally across the foyer on your left
  • walk across the bridge and take the yellow lift to Level 5.

Alternatively there is a drop-off point and limited parking outside the Grace Neill Block (GNB) accessed via Hospital Road.

If you arrive by bus at the new hospital entrance on Riddiford Street, walk into the atrium and the orange lift is visible on your right.

Children's Inpatient Wards 1 and 2 and Children's Dayward
To get to the Children's inpatient wards and the Children's Dayward, enter off Riddiford Street and park under the new hospital:

  • take the red  lift to Level 3
  • turn left when you get out of the lift. Follow the orange line down the corridor to the purple lifts. For the Children's Inpatient Ward 1 and the Children's Dayward turn left and walk down the corridor signed Children's Hospital. For Ward 2 take the purple lift to Level D. When you get out of the lift turn right and walk down the corridor signed Children's Hospital.

Alternatively, there is a drop-off point and limited parking outside  the Children's Hospital accessed via Hospital Road.

If you arrive by bus at the new hospital entrance on Riddiford Street, walk into the atrium and follow the orange line in the corridor alongside the orange lifts visible on your right, to the red lifts.

You will find maps and signs throughout the hospital.
Map 1 - Displays entrances to Wellington Regional Hospital. 
Map 2 - Displays the hospital levels and department locations.

If you’re unsure of where to go, please ask a staff member. All staff members wear identity cards and are happy to help you.

Consultants

Referral Expectations

General Paediatric referral expectations

Once a referral is received by the Contact Centre it is prioritised by one of the paediatricians as urgent, semi-urgent or routine. Urgent patients are usually seen within 3 weeks and routine patients are usually seen within 3 months. The waiting times for Kenepuru and Kapiti are sometimes shorter than Wellington, so you may be offered the opportunity of an earlier appointment there even though you live in Wellington City.

Surgical referral expectations 

We do not have a waiting list of any note for clinic referrals. Once a referral is received by the Contact Centre it is prioritised by one of the paediatric surgeons as urgent, semi-urgent or routine. Urgent patients are usually seen the next week and routine patients should be seen within 6 - 8 weeks.
The waiting times for Kenepuru are sometimes longer as we only do clinics there once a month. Urgent patients in the Kenepuru area are often brought to Wellington for their first assessment.
 

Services / Common Conditions / Procedures / Treatments

  • Child Health Service Access and Entry Criteria

    More PDF

  • Child Acute Assessment Unit (CAAU)

    The Child Acute Assessment Unit (CAAU) Wellington is located in the Children's Dayward. … More

  • Child Development Service (CDS)

    The Child Development Service provides:
    Assessments and interventions for children from birth to 16 years of age where there is a concern regarding:… More PDF

  • Childrens Outpatients Clinics

    General children's outpatient clinics are held at the 3 main sites:… More

  • Kenepuru Child Health

    The unit at Kenepuru sees children between 08:30 - 17:00hrs.… More

  • Paediatric Diabetes Team

    The Wellington Paediatric Diabetes Team is led by a Paediatric Endocrinologist, and consists of three Paediatric and Adolescent Clinical Nurse Specialists, and a Specialist Diabetes Dietitian.… More

  • Paediatric Surgery

    Paediatric Surgery provides a 24-hour 7 day per week acute service based at Wellington Hospital.… More PDF

  • Neonatal Intensive Care Unit (NICU)

    The Neonatal Intensive Care Unit (NICU) is situated in the Wellington Regional Hospital on Level 4 South.… More

  • Moving from NICU to Ward 1

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  • Inpatient Service

    We encourage family involvement at all times. Parents are welcome at any time.… More

  • Ward 1

    Admits children up to their 6th birthday for secondary and tertiary care of acute, subacute and chronic conditions requiring medical or surgical intervention.… More PDF

  • Ward 2

    Admits children from 6 years to 16th birthday for secondary and tertiary care of acute, subacute and chronic conditions requiring medical or surgical intervention.… More PDF

  • Children's Dayward

    The Children's Dayward is for elective daycase procedures for children from birth to 16 years.… More PDF

  • When your Child has Anaesthesia

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  • Paediatric Day Surgery at Kenepuru Hospital

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  • Paediatric Community Nurses

    The Paediatric Community Team comprises experienced paediatric nurses, providing generalist and specialist nursing services to children, young people and their families in the home and community.… More PDF

  • Paediatric Community Team

    More PDF

  • Preparing to Bring your Child to Hospital

    Information for parent/caregivers of children preparing for a planned admission to Ward 1 or 2 More PDF

  • School Dental Service

    The School Dental Service provides free dental care at school-based clinics for children from pre-school through to the end of primary or intermediate school.… More PDF

  • Regional Genetic Services

    We offer a comprehensive clinical and diagnostic genetic service from New Plymouth to Invercargill.… More

  • Research

    Evidence based nursing and medicine is crucial to the ongoing improvement of our service.… More

  • Education of Staff

    Working in collaboration with Victoria University and Wellington Medical School we offer our staff and regional centres a wide range of education opportunities.… More

  • Play Specialists

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  • Administering Buccal Midazolam

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  • Appendicectomy

    Appendicitis is a common cause of abdominal pain in children.… More PDF

  • Arginine Stimulation Test

    The Arginine stimulation test is done to see if your child's hormone gland is making enough growth hormone.… More PDF

  • Bedwetting (Primary Nocturnal Enuresis)

    In a child over 7 years who has isolated primary nocturnal enuresis, a referral can be made directly to the Enuresis Programme, Continence Service, Community Health, CCDHB.… More

  • Bladder Scanning for Residual Urine - Paediatric

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  • Breastfeeding

    Information on breastfeeding can be found on the C & C DHB Women's Health Obstetrics + Maternity Service Healthpoint page.… More

  • Bronchiolitis

    Bronchiolitis is an acute viral infection of the lower respiratory tract that occurs primarily in infants less than 1 year of age.… More PDF

  • Care of your Child's Gastrostomy (Tube or Button)

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  • Caring for an ACE or Chait Tube

    Many people suffer from fecal incontinence. Fecal incontinence is often treated by emptying the bowel.… More PDF

  • Caring for your Child's Arm Plaster /Cast - Parent / Caregiver Information

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  • Caring for your Child's Leg Plaster / Cast - Parent / Caregiver Information

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  • Caring for your child in a Hip Spica

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  • Children's Cataract Surgery - Post operative care and advice

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  • Cellulitis

    Cellulitis is the inflammation and infection of the soft tissue of the skin. More PDF

  • Central Lines

    Surgical central venous catheters - central line, Hickman or Portacath lines - are used to provide specialised treatment for children.… More PDF

  • Chicken Pox (Varicella)

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  • Circumcision

    When you are born the skin of the foreskin is attached to the head of the penis with a layer of tissue.… More PDF

  • Clonidine Stimulation Test - Parent / Caregiver Information

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  • Coping with a Crying Baby

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  • Croup

    Croup is a viral infection of the voice box (larynx) and windpipe (trachea).… More PDF

  • CPAP - Continuous Positive Airway Pressure

    Sleep is an important part of staying healthy for children of all ages.… More PDF

  • Dust mite allergy information

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  • Eczema Care

    Eczema is a condition where the skin becomes dry, sensitive, and inflamed causing redness and intense itching.… More PDF

  • Emla Cream

    Emla cream is used to numb the skin before taking a blood test.… More PDF

  • Emollients

    Emollients are heavy moisturisers that help manage and control eczema.… More PDF

  • Fever Cares

    A fever is another name for a high temperature.
    A high fever does not necessarily mean your child has a serious illness.… More PDF

  • Glucagon Stimulation Test

    The pituitary gland at the base of the brain produces several hormones.… More PDF

  • Head Injury in Children and Young Persons

    More PDF

  • Heart Murmur

    What is a heart murmur?
    When the valves close in the heart, they make a noise.… More

  • High Fibre Diet and the Sweet Corn Test

    One of the commonest causes for abdominal pain in children in this country is lack of fibre in the diet.… More PDF

  • Home Oxygen for your Baby or Child

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  • How to Prevent Shaken Baby Syndrome

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  • Hydrocele

    A hydrocele is a collection of fluid around the testis.… More PDF

  • Hypospadias

    Hypospadias is a condition where the penis is not correctly formed.… More

  • Incision and Drainage of an Abscess (Children)

    More PDF

  • Inguinal Hernia

    What is an inguinal hernia?
    An inguinal hernia is caused by a connection between the scrotum and the abdomen (uncommonly a similar connection occurs in girls causing an inguinal hernia).… More PDF

  • Isolation

    Sometimes when children are admitted to Wellington Hospital they will need to be cared for in isolation rooms.… More PDF

  • Meatotomy

    When the opening on the tip of the penis is uncovered (usually after a circumcision) the opening can scar and narrow down to produce a meatal stenosis.… More

  • Micturating Cysto-Urethogram (MCU)

    A Micturating Cysto-Urethrogram (MCU) is a study using x-rays and x-ray dye to show the bladder and urethra while passing urine.… More

  • Nissen Fundoplication

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  • Oral Challenge for Allergies

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  • Oral Sedation During Day Stay Procedures

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  • Paediatric Oncology

    Wellington Children's Hospital provides a service for the paediatric oncology population in conjunction with the Children's Haematology Oncology Centre (CHOC) in Christchurch.… More PDF

  • Percutaneous Endoscopic Gastrostomy (PEG)

    More PDF

  • pH probe - information for parents

    More PDF

  • Preventing Recurrent Skin Infections

    The brochure below contains some suggestions to help ‘Break the Cycle of Infection’.… More PDF

  • rFLACC - Pain assessment. Parent/Caregiver Information

    More PDF

  • Sexual Abuse

    The disclosure or investigation of sexual abuse can be very distressing.… More PDF

  • Skin Lesion Excision

    Skin lesions such as cysts and tumours are removed by cutting around and under them with a scalpel or diathermy.… More

  • Spacer devices - Parent / Caregiver Information

    More PDF

  • Stomach Bugs

    Gastroenteritis is a bowel infection causing loose watery bowel motions (diarrhoea).… More PDF

  • Children's Squint Surgery - Post operative care and advice

    More PDF

  • Talking about Disability (Paediatric) - Parent / Caregiver Information

    More PDF

  • Teaching your Child how to Swallow Tablets and Capsules

    More PDF

  • Testicular Torsion

    The testis can twist and therefore cut off its blood supply (testicular torsion).… More

  • Tongue Tie

    The frenulum is the band of tissue under the tongue between the base of the tongue and the floor of the mouth.… More

  • Umbilical hernia repair

    More PDF

  • Undescended Testes

    Undescended testes occur in less than 4% of children, and are more common in premature babies.… More PDF

  • Urinary Tract Infection (UTI)

    Urinary tract infections(UTI) are common in children. UTIs are caused by a growth of germs in the bladder and sometimes in the kidneys.… More PDF

  • Vulvovaginitis

    The vulva and vagina of young girls can easily become infected and irritated; vulvovaginitis is an inflammation of the vulva and the vagina.… More PDF

  • Whooping Cough (Pertussis)

    More PDF

Charges

New Zealand citizens, those who have obtained permanent residence and certain types of NZ work visas are entitled to publicly funded healthcare.

Non-residents may be required to pay for their healthcare. If you were not born in New Zealand and have not previously shown evidence of residency you should bring your passport with you on your first visit to the hospital for verification.

To check if you will need to pay, visit the Ministry of Health website www.moh.govt.nz/eligibility

Visiting Hours

Parents/guardians may visit at any time.
All other visiting between 2pm and 7pm.
There is a rest period 12pm - 2pm

Refreshments

You can purchase meals from:

  • Fuel coffee bar located in the main corridor by the purple lifts
  • Wishbone located in the atrium of the main hospital
  • The hospital shop is located in the atrium of the main hospital. It is open from 07:30 -17:30 Mon to Fri, 09:00 -15:00 Sat and Sun.

Travel Directions

For information about parking at the hospital please click here.

Public Transport

A number of bus services pass by the main entrance of Wellington Hospital in Riddiford Street, Newtown. Details of times and bus numbers are available by calling (04) 801 7000 or visit the Metlink website.

 For information about train timetables and fares, visit the TranzMetro website.

Parking

Parking areas for patients and visitors are provided as follows:

Main Public Car Park - entrance off Riddiford Street. This is a well lit car park with mechanical barrier arms at the entrance.
Collect your ticket on arrival from the machine on entering the underground car park. All parking fees are payable when you leave the car park at any Auto Pay Station. You can pay with notes, coins or credit cards at the Auto Pay Station.
Alternatively there is an ASB ATM cashflow machine in the main atrium on Level 2. This machine accepts most major cards. 

Wellington Hospital map showing public car parking.

Parking Prices for Main Public Car Park

Monday to Friday

0 - 20 mins

Free

20 mins - 1 hour

$4.00

1 - 2 hours

$6.00

2 - 3 hours

$7.00

3 - 4 hours

$8.00

4 - 5 hours

$9.00

5+ hours

$10.00

Parking Prices for Pay and Display Coupon areas

0 - 1 hour

$3.00

1 - 2 hours

$5.00

2 - 3 hours

$6.00

3 - 4 hours

$7.00

4+ hours

$8.00

Car Park Management
Care Park manage the hospital car park in accordance with the C&CDHB Car Park Management Plan. Cars may be towed away if parked in no parking zones (yellow lines). Enforcement Notices are issued in Pay and Display areas where no valid coupon is displayed. All net income from the parking is used by C&CDHB to fund other projects such as the free patient shuttle from Kenepuru to Wellington Hospitals or an on-site shuttle service for patients.
Care Park contact: 0800 227 372.

Accommodation

On the ward there is provision for one parent to stay with a small child all the time. For out-of-town families whose children are having surgery, we try to organise accommodation at Ronald McDonald House for other family members. This is usually organised by the referring DHB.

Please click here for information about accommodation for patients and their relatives.

Pharmacy

Please bring all the medications your child is taking with you to your child's appointment or admission to the Wellington Children's Hospital.

Medications are dispensed to inpatients while they are in hospital by the hospital pharmacy.

Retail pharmacies can be found in the Newtown shopping area which is a 10-minute walk from the hospital.

Security

Security orderlies are on duty 24 hours a day. They patrol all of the facilities on the hospital site.

The hospital and wards are locked down each night at 8:30pm. Security orderlies are stationed at the front of the hospital - enter from Riddiford Street Newtown. Level 2, Wellington Regional Hospital.   

Other

Wheelchair Access
Wheelchair access is through the main entrance of Wellington Regional Hospital. Entry is via Riddiford Street, Newtown, or the underground car park.

Telephones
There are card and coin telephones in all the main corridors and foyers. If you cannot find one, please ask a staff member. Phone cards are available from the Atrium shop, main atrium foyer, Level 2 (entry via Riddiford Street Newtown).

Banking Services
There is an ASB ATM cashflow machine in the main atrium foyer, Level 2, entry via Riddiford Street Newtown. This machine accepts most major cards. Branches of most banks can be found in Newtown, a five minute walk south from the Main Entrance on Riddiford Street.

NZ Post
A NZ Post box is located in the main atrium foyer, Level 2, entry via Riddiford Street Newtown.

Flowers, Gifts, Letters and Parcels
Flowers, gifts, letters or parcels should be clearly marked with the patient’s name and ward. Flowers are not allowed in the Intensive Care Unit (ICU).

Send letters and parcels to the address below:

Wellington Hospital
Private Bag 7902
Newtown
Wellington 6242

For delivery of flowers and gifts, the address is:

Wellington Hospital
Riddiford Street
Newtown 6021

Contact Details

Ward 1 (04) 385 5999 ext 5519

Ward 2 (04) 385 5999 ext 5518

Children's Dayward (04) 385 5999 ext 5041

Child Acute Assessment (CAAU) (04) 385 5999 ext 5041

Children's Clinic (outpatients service)  (04) 806 2130

Child Development Service Mon to Fri 8am - 4.30pm (04) 918 2800

Kenepuru Hospital Child Health Mon to Fri 8.30am - 5pm (04) 3855 999 ext 7328

Wellington Hospital
Riddiford Street
Newtown
Wellington 6021

Information about this location

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Street Address

Wellington Hospital
Riddiford Street
Newtown
Wellington 6021

Postal Address

Wellington Hospital
Private Bag 7902
Wellington South

This page was last updated at 10:20AM on August 30, 2016. This information is reviewed and edited by Wellington Children's Hospital.