What is Radiology?
Radiology procedures are used for looking at the internal structures of the body, whether bone or soft tissue. Usually these examinations are carried out to:
  • diagnose disease states, such as gallstones, pneumonia 
  • show the extent of injury to body structures
  • to aid in interventional procedures, such as biopsies.
 Different Radiological methods are used to do this such as, X-ray (also referred to as plain film or CR), Computer Tomography (CT,or CAT scan), Magnetic Resonance Imaging (MRI) and Ultrasound as well as some other specialised types of  imaging.
The Team
  • Reception and Clerical Staff - process all requests,book  examinations, answer all telephone queries and liaise with MRTs and radiologists
  • Medical Radiation Technologists (MRTs) or Radiographers perform your X-ray, Barium, Mammography, CT and MR examinations
  • Nurses- assist with Interventional procedures and monitor patients while in Radiology. 
  • Sonographers - MRTs specifically trained to perform your ultrasound examinations.
  • Radiologists  -Specialist Doctors who read and interpret your films or scans and issue a report for your referring doctor. They will also be directly involved with you in performing the examination if you have an interventional procedure, barium study,  a number of ultrasound procedures and other more complex studies.  They interpret the results of the images and send them to your doctor.


North Shore Hospital Radiology Department

• Open to Outpatients referred by the Hospital from 8:30 am to 4:30 pm, Monday to Friday.

• Open to community patients for acute walk in chest x-ray referrals from 8:30 am to 4:00 pm. Other referrals require an appointment.

• The department provides service to Hospital Inpatients and to the Emergency Department 24 hrs, 7 days of the week.


Waitakere Hospital Radiology Department

• Open to Outpatients referred by the Hospital from 8:30 am to 4:30 pm, Monday to Friday.

• Open to community patients for acute walk in chest x-ray referrals from 8:30 am to 4:00 pm. Other referrals require an appointment.

• The department provides service to Hospital Inpatients and to the Emergency Department 24 hrs, 7 days of the week.

Referral Expectations

Both inpatients and outpatients need to be referred by a doctor to have a radiological procedure carried out (some referrals are accepted from other Health Professionals for limited specific examinations and by prior approval with the Head of Department). 

Referrals from hospital doctors should be made electronically and either electronic or paper referrals are required from all GPs. 

Almost all Outpatient and GP referrals will be booked for a future appointment with appointment details and any preparation instructions posted to you at home up to 2 weeks before your appointment time. It is important you telephone us if you are not going to be able to make the appointment offered, or if you no longer require the procedure you were referred for.

Your request will be assessed and prioritised by a Senior MIT or Consultant Radiologist based on the information supplied by your referring Doctor. The waiting list times vary depending on the type of procedure and the clinical urgency. Our resources are limited both by machine and staff availability. The largest waiting list is for outpatient Ultrasound examinations at both hospitals and non-urgent scans may not be done for 10-12 weeks from the time of receiving the request. If you feel your symptoms have worsened while you are waiting to hear from us please contact your referring doctor.

Urgent cases will be mostly done as soon as required and your doctor has been encouraged to phone the department to discuss these cases.

A report of the findings on your x-ray or scan will be sent electronically to your referring doctor within 48 hours of it being done.

All your images are now taken in a digital format and are stored on our hospital PACS (Picture Archiving and Communication System). The images can be reviewed by your doctor on a computer at any of the Auckland region hospitals. The images can be made available to take elsewhere on a CD or film, however there will be a charge for film copies when required (please see "Charges" below).

Procedures / Treatments

  • Imaging Procedures Available

    North Shore Hospital:

    Plain X-ray (also known as CR (computed radiography) and DR (digital radiography))… More

  • Plain X-rays/CR (computed radiography)

    An X-ray is a high frequency, high energy wave form.  It cannot be seen with the naked eye, but can be picked up on photographic film.… More

  • Ultrasound

    In ultrasound, a beam of sound at a very high frequency (that cannot be heard) is sent into the body from a small vibrating crystal in a hand-held scanner head.  When the beam meets a surface between tissues of different density, echoes of the sound beam are sent back into… More

  • Mammography

    A mammogram is a special type of x-ray used only for the breast.… More

  • Computer Tomography (CT)

    With CT you can differentiate many more things than with a normal X-ray.… More

  • Magnetic Resonance Imaging (MRI)

    An MRI machine does not work like an X-ray or CT; it is used for imaging of internal organs and body structures without the use of radiation.… More


There are no charges for Imaging procedures for public patients, if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health.

If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Ministry of Health website.

For all patients - your doctor receives your report electronically typically within 48 hours. All hospital doctors are able to view your images electronically. If you require a film copy of your images a fee may be payable.  The price depends on the examination and number of film sheets - for plain X-rays the approximate charge is $37. There is typically no fee for digital (CD) copies of images.


There is a new multi-storey car park on the NSH site and ground level patient parking to the rear of the Waitakere Hospital. There is a charge for patients and visitors parking on both hospital sites.

Charges are as follows: 

North Shore Hospital:

Waitakere Hospital:



Waitemata District Health Board's Radiology Service has continually met the accreditation standards of International accreditation New Zealand.   The initial accreditation was achieved in 1997.  IANZ conducts annual surveillance assessments to ensure that the expected standards are being met.   


For more information on Radiology procedures please go to

Contact Details

North Shore Hospital

North Auckland

Freephone 0800 80 93 42 - Waitemata DHB residential areas only
Patient enquiries:
(09) 486 8930

Emergency Department: Open 24 hours / 7 days, Phone (09) 486 8900

GPs, HAVE YOU REGISTERED FOR A USER NAME & PASSWORD? There is important referral information in the 'Medical Professional Only' section. Please register through Healthpoint now.

124 Shakespeare Rd
North Shore

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Street Address

124 Shakespeare Rd
North Shore

Postal Address

Private Bag 93503
North Shore 7040

Waitakere Hospital

West Auckland

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This page was last updated at 3:43PM on May 31, 2017. This information is reviewed and edited by Waitemata DHB Radiology.