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Bay of Plenty Sexual Assault Support Services (BOPSASS)

Public Service


12:00 AM to 12:00 AM.


24-hour helpline and triage service, crisis intervention counselling, medical assessments and follow up support for individuals who have been sexually assaulted.

Call the 24/7 helpline on 0800 227 233 (0800 2B SAFE).


  • Children (0–12) who have disclosed sexual abuse or where there are concerns about possible sexual abuse
  • Adolescents (13 –19) who have been sexually abused or have experienced sexual assault/unwanted sexual contact
  • Adults (20+) who have ever experienced sexual assault/abuse

Region: Bay of Plenty


Our acute service is a region-wide, nurse and counsellor-led helpline and triage service, operating 24 hours a day, 365 days a year.

We also provide:

  • Medical assessment completed by doctor and nurse
  • Forensic medical examination (collecting evidence for police)
  • Therapeutic Examination including STI and pregnancy prevention
  • Initial psychological and emotional support/crisis intervention counselling
  • Follow up: support and advice, STI screen, medical assessment
  • Co-ordination of long term ACC sensitive claims counselling

All services are FREE

How to Access:

Call the 24/7 helpline on 0800 227 233 (0800 2B SAFE).

We also accept referrals from any source by phone/fax/email, including self-referrals, family/friends, NZ Police, Ministry of Children, CAMHS, community agencies, counsellors, GPs, After-hours medical services.


12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

We can be contacted 24 hours, 7 days a week, including public holidays. 

Our helpline operates after hours; Week nights: 5.00PM - 8.30AM. Weekends: Friday 5.00PM - Monday 8.30AM. Call 0800 227 233 (0800 2B SAFE).

On our helpline, you can choose to talk to a nurse or crisis counsellor.

Office hours:

Mon - Fri  8:30AM - 5:00PM 

Office is closed public holidays.

Public Holidays: Open on all public holidays.
Christmas: Open 23 Dec — 3 Jan.


All services are free

Contact Details

14 Louvain Street
Bay Of Plenty 3120

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Street Address

14 Louvain Street
Bay Of Plenty 3120

Postal Address

PO Box 15592
Bay of Plenty

7 Kauri Street, Gate Pa, Tauranga

Bay of Plenty

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This page was last updated at 10:29AM on September 30, 2019. This information is reviewed and edited by Bay of Plenty Sexual Assault Support Services (BOPSASS).