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Tautoko Mai Sexual Harm Support

Public Service, Sexual Abuse Medicine, Sexual Harm


8:30 AM to 5:00 PM.


24-hour sexual harm support, including: crisis counselling, social worker support, medical support and ACC Sensitive Claims Counselling Support.

Call us on 0800 227 233 (0800 2B SAFE), or submit an online referral through our website,


  • Children (0–12) who have disclosed sexual abuse or where there are concerns about possible sexual abuse
  • Adolescents (13 –19) who have been sexually abused or have experienced sexual assault/unwanted sexual contact
  • Adults (20+) who have ever experienced sexual assault/abuse

Region: Bay of Plenty and Waikato


Our FREE service encompasses a region-wide support team of dedicated professionals who offer confidential and immediate help to survivors of sexual harm.

We provide:

  • Specialist medical support from a team of nurses and sexual assault clinicians
  • Forensic medical examination (collecting evidence for police)
  • Therapeutic examination including STI and pregnancy prevention
  • Medical follow up: support and advice, STI screen, medical assessment
  • Crisis support services, provided by counsellors and social workers for immediate, short-term support
  • ACC sensitive claims counselling support: assistance in providing a long-term ACC Counsellor

All services are FREE and confidential.

How to Access:

Phone us: Call the 24/7 helpline on 0800 227 233 (0800 2B SAFE).

Internet and email: Submit an online referral through our website at or email us at

We accept referrals from any source by: phone/fax/email, including self-referrals, whānau/friends, NZ Police, Oranga Tamariki, CAMHS, community agencies, counsellors, GPs, After-hours medical services, and schools.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us, Referral, Make an appointment, Walk in

Referral Expectations

All agency referrals should be made either through our website:, or through


All services are free


8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Our normal office hours are 8.30am - 5pm, Monday to Friday (excluding public holidays), but you can still get in touch with us outside these hours on our FREE 24/7 phone line: 0800 227 233 (0800 2B SAFE).

By contacting us on our 0800 number you will have access to a nurse, counsellor or support worker - 24/7 every day of the year.



Public Holidays: Open on all public holidays..

Services Provided

Sexual harm victims/survivors - Do you need help and support?

  • Immediate help
  • Kaupapa Māori
  • Support and counselling

Sexual abuse medical

Sexual harm victims/survivors - Do you need ACC counselling?

Sexual harm - Kaupapa Māori services

Wheelchair Access


Travel Directions

Phone us on 0800 227 233, or see our website for our locations:


We have parking onsite, but please be aware that roadside parking is limited.


Bay of Plenty

Contact Details

Unit G
120 Hamilton Street
Tauranga 3110

Information about this location

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Street Address

Unit G
120 Hamilton Street
Tauranga 3110

Postal Address

PO Box 15592
Bay of Plenty

This page was last updated at 1:17PM on December 7, 2020. This information is reviewed and edited by Tautoko Mai Sexual Harm Support.