Family Action

197 Universal Drive, Henderson, Auckland

Contact Details

Phone 0800 326 327
Email office@familyaction.org.nz

Street Address

2/197 Universal Drive
Lincoln
Auckland 0610

Postal Address

P.O. Box 104183
Lincoln North
Auckland 0614

Description

Family Action provides crisis support and counselling for those affected by family and sexual violence, abuse or trauma.

Call 0800 326 327

Office Open Monday to Friday 8.30am to 5.00pm

Ages: 5+

Region: West Auckland

Description:

Family Action specialises in providing free and confidential support for survivors of sexual harm and family harm in West Auckland.

Family Harm Crisis support: We provide support to women, and youth who have experienced family harm, including safety planning, advocacy, support with Police and further referrral options. We also provide refuge for women and their children. 

Sexual Harm Crisis Support: We provide immediate assistance following sexual assault whether it has happened recently or in the past. We offer counselling, information, support with Police interventions, medical consultation and further referral options.

Counselling: For women, family, youth and children affected by sexual and family violence and trauma.

ACC Sensitive Claims supplier.

See the Family Action website for more information.

FREE services:  Sexual Harm Crisis Response, ACC Sensitive Claims counselling, Ministry of Justice Safety Programmes and Outreach service.  There may be a charge for other services, but these are negotiable.

How to Access:

We have an open referral system. You are welcome to call and we can discuss your needs with you.

Call 0800 326 327

Email office@familyaction.org.nz

Access our referral form here.

Fees and Charges Categorisation

Free

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

We operate a 24 hour Crisis Support line for Sexual Harm.

Phone 0800 326 327.

Public Holidays: Closed ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr).

Languages Spoken

English, Chinese, Fiji Hindi, Hindi, Spanish

Services Provided

Sexual harm victims/survivors - Do you need help and support?
Abuse and violence support
Stopping violence services
Youth Programmes
Social work
Refuge
Social services crisis assessment

Disability Assistance

Wheelchair access, Support to make decisions, Quiet, low sensory environment, A longer appointment time, Assistance to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly, Speak with women / wahine, Child / Tamariki friendly

Region

West Auckland


https://www.healthpoint.co.nz/community-health-and-social-services/sexual-harm/family-action/