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Citizens Advice Bureau (CAB) - Rotorua

Social Service


9:00 AM to 5:00 PM.


Service delivery during COVID-19

Alert Level Service Delivery
Level 4

No face to face service but you can talk to us by:

  • ringing 0800 367 222 Monday to Friday between 10am and 3pm
  • email us at .
Also check out our website
Level 3 As above
Level 2 TBC
Level 1 TBC but should be open for business as usual

Free, confidential and impartial advice, information, and advocacy for anyone to use in the Roturua community.

How do I access this service?

Contact us, Make an appointment, Walk in


9:00 AM to 5:00 PM.

Mon – Fri9:00 AM – 5:00 PM

Public Holidays: Closed on all public holidays.

Service Types

Legal / civil services

  • Consumer rights
  • Legal advice
  • JP service

We have Volunteers specialised in consumer, tenancy, employment and immigration who can assist with advocacy.


We can assist both employers and employees around employment rights and responsibilities.


We have trained Beneficiary Advocates who can work with clients and MSD.

Information and support for new migrants



Languages Spoken

English, Mandarin

Wheelchair Access




Contact Details

During the Covid-19 crisis our face to face service is not available, however, you can still ring the Bureau on

0800 367 222 or email us at for help, information and assistance.

1143 Eruera Street
Rotorua 3010

Information about this location

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Get directions

Street Address

1143 Eruera Street
Rotorua 3010

This page was last updated at 3:07PM on May 3, 2020. This information is reviewed and edited by Citizens Advice Bureau (CAB) - Rotorua.