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Citizens Advice Bureau (CAB) - Rotorua

Social Service


9:00 AM to 5:00 PM.


Service delivery during COVID-19

Alert Level Service Delivery
Level 4

No face to face service but you can talk to us by:

  • ringing 0800 367 222 Monday to Friday between 10am and 3pm
  • email us at .
Also check out our website
Level 3 As above
Level 2 Open Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 3.00pm - business as usual with social distancing.
Level 1 Open for normal business Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 3.00pm

Free, confidential and impartial advice, information, and advocacy for anyone to use in the Roturua community.

How do I access this service?

Contact us, Make an appointment, Walk in




9:00 AM to 5:00 PM.

Mon – Thu9:00 AM – 5:00 PM
Fri9:00 AM – 3:00 PM

Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).

Languages Spoken

English, Mandarin Chinese

Services Provided

Legal / civil services

  • Consumer rights
  • Legal advice
  • JP service

We have Volunteers specialised in consumer, tenancy, employment and immigration who can assist with advocacy.  All our Volunteers are trained in assisting clients to create REALMe accounts, MyMSD accounts, communicating…



We can assist both employers and employees around employment rights and responsibilities.


We have trained Beneficiary Advocates who can work with clients and MSD.

Information and support for new migrants

We provide information on settling in New Zealand and run regular workshops on topics of interest to Migrants.  We also have access to an Immigration Advisor.

Wheelchair Access




Contact Details

This page was last updated at 8:34AM on July 21, 2021. This information is reviewed and edited by Citizens Advice Bureau (CAB) - Rotorua.