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Family Focus Rotorua

Social Service


12:00 AM to 12:00 AM.


24-hour crisis response and counselling for individuals and their family/whanau affected by sexual abuse and family violence.

Call our 24/7 Helpline  021 1956462  or dial 111 in an emergiency

Age: All genders 18+

Region: Rotorua


Family Focus' Sexual Harm Crisis Support Service is here to provide support to survivors of recent or historic sexual abuse.  We recognise the importance of being supported through the journey toward healing.  Our professional team is available to:

  • Provide crisis intervention including crisis counselling
  • Listen and offer assistance on the 24-hour crisis line
  • Navigate available resources including ACC Sensitive Claims and other social services
  • Counselling for anyone who has been affected by sexual abuse or violence
  • Address safety concerns and advocate on your behalf

All sexual harm services are FREE

Family Focus provides a range of other specific services and programmes including:

  • Women's Support - click here for more information
  • Men's Services - click here for more information
  • Whanau Support - click here for more information
  • Pasifika Support - click here for more information
  • Children's Supervised Contact - click here for more information
  • Elderly abuse and neglect prevention service

How to Access:

Call 24/7 Helpline  021 1956462

Office: (07) 346 2096


Visit our website


18+ years old, Older adult

How do I access this service?

Contact us, Make an appointment


12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

24-hour Helpline support is 7 days a week, including public holidays.

Office Hours:

Mon - Fri   9:00AM - 5:00PM  

Office is closed during public holidays.

Public Holidays: Open on all public holidays.

Service Types

Sexual harm victims/survivors - Do you need help and support?

  • Immediate help
  • Support and counselling

Abuse and violence

  • Elder abuse
  • Counselling
  • Supervised contact
  • Victim support

Languages Spoken


Wheelchair Access




Contact Details

Office: (07) 346 2096

1115 Pukaki Street
Rotorua 3010

Information about this location

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Street Address

1115 Pukaki Street
Rotorua 3010

Postal Address

PO Box 4113
Western Heights
Rotorua 3047

This page was last updated at 2:23PM on November 18, 2019. This information is reviewed and edited by Family Focus Rotorua.