Family Focus Rotorua

1115 Pukaki Street, Rotorua

Contact Details

Phone 021 195 6462
Email office@familyfocus.org.nz

24-hour Helpline (021)195 6462
Office (07) 346 2096

Street Address

1115 Pukaki Street
Rotorua 3010

Postal Address

PO Box 4113
Western Heights
Rotorua 3047

Description

We provide 24-hour crisis response and counselling for individuals and their family/whānau affected by sexual abuse and family violence.

Call our 24/7 Helpline  021 1956462  or dial 111 in an emergency

Age: All genders 18+

Region: Rotorua

Description:

Family Focus' Sexual Harm Crisis Support Service is here to provide support to survivors of recent or historic sexual abuse.  We recognise the importance of being supported through the journey toward healing.  Our professional team is available to:

  • Provide crisis intervention including crisis counselling
  • Listen and offer assistance on the 24-hour crisis line
  • Navigate available resources including ACC Sensitive Claims and other social services
  • Counselling for anyone who has been affected by sexual abuse or violence
  • Address safety concerns and advocate on your behalf

All sexual harm services are FREE

Family Focus provides a range of other specific services and programmes including:

  • Women's Support - click here for more information
  • Men's Services - click here for more information
  • Whānau Support - click here for more information
  • Pasifika Support - click here for more information
  • Children's Supervised Contact - click here for more information
  • Elderly abuse and neglect prevention service

How to Access:

Call 24/7 Helpline  021 1956462

Office: (07) 346 2096

Email office@familyfocus.org.nz

Visit our website

Fees and Charges Categorisation

Free

Hours

12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

24-hour Helpline support is 7 days a week, including public holidays.

Office Hours:

Mon - Fri   9:00AM - 5:00PM  

Office is closed during public holidays.

Public Holidays: Open on all public holidays.

Languages Spoken

English, Māori, Samoan, Tokelauan

Services Provided

Sexual harm victims/survivors - Do you need help and support?
Abuse and violence support
Stopping violence services
Elder abuse

Disability Assistance

Wheelchair access, NZ sign language interpreter, Quiet, low sensory environment, A longer appointment time, Support to make decisions, Assistance to move around, More space to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly, Online / virtual / app, Speak with women / wahine, Speak with men / tane, Child / Tamariki friendly

Region

Lakes


https://www.healthpoint.co.nz/community-health-and-social-services/social/family-focus-rotorua-1/