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Family Success Matters

Social Service



Kia ora, Welcome, Talofa, Kia orana, Malo elelei, Fakaalofa lahi atu, Ni sa bula vinaka, Namaste!

Nau mai, haere mai and welcome to Family Success Matters (formerly Family Start Manukau).  We provide home-based support to families who want to give their children a good go at life; to be healthy, successful and fun to be with.

Our mission: We support children and whanau with complex needs to have a healthy and safe home, have their everyday needs met, be valued by and engaged with, their community; and achieve their future aspirations. 

We provide the Family Start programme which is for high needs families who really want to do better than they are currently. We receive referrals for parents who have a child under 1 year or who are pregnant. We can work intensively long term, till the child starts school.  We will accept older toddlers in exceptional circumstances. We provide the Family Start programme for families in the following areas: Botany-Clevedon, Howick, Dannemore, Manurewa, Clendon, East Tamaki, Flat Bush, Otara, Pakuranga, Papatoetoe, Beachlands, Kaiaua, and Franklin.

There are other Family Start programmes in Mangere, Papakura, Auckland City & Waitakere, run by other agencies.

We will also work with high needs fathers who want to change for their family's sake. Fathers for Families programme is available and is home-based and progresses to group work over time.

Family Success Matters supports the Counties Manukau Childrens Team and currently provides several Lead Professionals in that capacity.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us


Referral by any agency or self-referral. All referrals will be screened against the FS criteria.


Free service


Mon – Fri8:30 AM – 5:00 PM

Languages Spoken

English, Chinese, Fijian Indian, Hindi, Indian, Mandarin Chinese, Māori, Niuean, Samoan, Tongan, Afrikaans

Services Provided

Abuse and violence

  • Education programmes
  • Family violence intervention
  • Information & support
  • Referral to specialist services

Fathers for Families programme is a programme for dads. Many of our dads are alienated from health and social services. Many have had a history in the criminal justice system.…



The Children's Services Coordinator programme is to enable the raft of services that work with a family to co-ordinate their services and be on the same page with the family.…


Basic needs

Basic needs assessed and supported for those on the programme. Our main aim is to ensure that children and infants are safe and have their needs met.

Cultural support

  • Asian services
  • Kaupapa Māori
  • Pacific Island people

Languages spoken are: Samoan, Tongan, Niuean, Fijian, Maori, Chinese, some Indian dialects.

Education and training

  • Life skills

Our programme includes a parenting resource education programme for infants up to three years of age. This model has been designed in Aotearoa.

This programme helps to build attachment, it…

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Support parents to prepare for work and build confidence with the working world.

Social work

  • Crisis assessment

Family Success Matters employ qualified social workers and early childhood teachers. Some have double degrees with aspects of health. 

Our process is to engage with the whanau, gain consent, then…

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  • Parenting education
  • Parent wellbeing
  • Dads

Kaupapa Māori

Wheelchair Access



East Auckland, South Auckland


Contact Details

This page was last updated at 1:53PM on May 17, 2021. This information is reviewed and edited by Family Success Matters.