9:00 AM to 11:00 PM.


The Family Violence Information Line (0800 456 450) is part of the It's Not OK Campaign to reduce Family Harm in New Zealand. The Helpline provides information and support to anyone concerned for themselves or for someone else in relation to Family Harm. The Helpline connects people to further support services where appropriate. It is available seven days a week, from 9am to 11pm, with an after-hours message redirecting callers in the case of an emergency.

The Are You OK website is also part of the It’s Not OK Campaign. It provides online resources and information for people affected by Family Harm, and individuals, families, communities and workplaces that want to help stop Family Harm.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

You are welcome to call us or access us through our website at


This is a free service. 


9:00 AM to 11:00 PM.

Mon – Sun9:00 AM – 11:00 PM

Languages Spoken


Services Provided

Abuse and violence

  • Information & support
  • Referral to specialist services

We are not a crisis service. For immediate support call 111. 


Bay of Plenty, Canterbury, Central Auckland, Central Lakes, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, Dunedin - South Otago, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui

Contact Details

This page was last updated at 9:22AM on May 10, 2021. This information is reviewed and edited by Family Violence Information Line.